Affiliation Support Manager

Association Management System (AMS)

• Key point of contact organizationally for managing the AMS (development project underway).
• Coordinate with the Finance Department for appropriate functions within the AMS.
• Maintain and manage a list of enhancements to the AMS and improvements to the FLA workflow based on experience over time with implementing the AMS.

• Support new affiliate registrations by responding to questions, providing information, and directing programmatic questions to the appropriate team members.
• Manage the workflow for annual affiliation renewal of company, university, and licensee affiliates. Coordinate with the relevant team members.
• Troubleshoot IT issues for new and existing affiliates related to the AMS.
• Maintain lists and status (up-to-date, past affiliate, lapsed, etc.) of company, university, and licensee affiliates via the AMS.

Contact List Management

• Maintain up-to-date contact list in the AMS. Update system to reflect changes in primary and secondary contacts at affiliate organizations.
• Regularly share updated lists with the Communications Department for the weekly Affiliate Updates and monthly newsletters and respond to requests from colleagues for updated contact information.

Capacity Building

e-Learning ELEVATE Learning Management System (LMS)

• Integration of the LMS platform with the AMS.
• Manage registrations, payments, and respond to email inquiries.
• Analyze quarterly data results in Excel and produce reports.

Training Workshops

• Integrate and manage registration and payment processes in the AMS.
• Plan, research, and procure global event locations and vendors.
• Provide any additional event management support required (i.e. hiring interpreters)

General

• Determine and support management of the best platform for housing a knowledge-building/mentoring section.
• Support with management of training webpage layout and updates.

Business Development

• Support development of materials for prospective affiliate presentations and fundraising proposals, as needed.

Qualifications

• A graduate degree in Corporate Social Responsibility, Business Sustainability, Business and Human Rights, International Development or another related field preferred. Undergraduate degree required.
• A minimum of five years’ relevant work experience in the field of corporate social responsibility, social compliance, agriculture supply chain management, sustainability management, or international development.
• Experience managing large-scale projects and a well-developed network of contacts in the sustainability field is highly desirable.
• Experience with and knowledge of labor rights, with a specific focus on migrant labor, forced labor and/or responsible recruitment is highly desirable.
• Fluency in English, both oral and written.
• Strong critical thinking skills, presentation, training, and facilitation skills for effective communication with a wide range of stakeholders.
• Effective time management skills to support timely responses to phone and email inquiries.
• Ability to thrive under tight deadlines, strong organizational skills and attention to detail.
• Strong computer skills and familiarity with commonly used business and MS Office to include Word, Excel, PowerPoint, etc.
• Ability to work pro-actively, flexibly and independently.