Five (5) - Seven (7) years of experience in web applications and administrations of web apps. Proven customer service experience working with clients.
Areas of Responsibility:
- Support setting up clients in RQI Partners’ cloud infrastructure
- Support configuring clients’ set up based on their organizational structure
- Set up set up client administrators in their site
- Set up single sign on & Active Directory integration with client’s IT environment & support customer through that process
- Support client’s & internal customers in setting up & using SFTP files & tools to import and export data
- Support client’s & internal customers in setting up courses in their LMS by SCORM dispatch
- Support client’s & internal customers with course Setup in RQI1Stop, RQI Partners LMS & the client’s LMS
- Support client’s & internal customers with technical & functional subject matter expertise about RQI Partners cloud infrastructure
- Support 1 st line customer support with resolution of customer complaints
- Resolve escalated customer complaints
- Liaise with 3 rd line technical support to resolve customer complaints
- Deliver tasks on time with minimum errors
Skills/Experience:
- Willingness to work in a collaborative, innovative, flexible and, team-oriented environment
- Good Communication Skills
- Web administration knowledge
- Web application knowledge
- Problem Analytical skills
- Knowledge on AD
- Experience in Identity Management using Active Directories, LDAP
Preferred Qualifications:
- Exposure to SAML, Open ID a plus
- Knowledge on healthcare domain / Learning platforms
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 18 2019
Active Until:
Oct 18 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit