“RQI Partners, LLC is a partnership between the American Heart Association and Laerdal Medical. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.
We are passionate about, and dedicated to, helping save lives through programs, products and solutions that are grounded in evidence-based science and educational principles. RQI Partners is committed to continuous learning and a passion for excellence; therefore, we are designing resuscitation quality improvement systems that will dramatically enhance patient outcomes across healthcare systems. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence.”
Overview:
- Manage execution of customer implementations for Resuscitation Quality Improvement Program (“RQI”) for both small and large hospital accounts
- Work with the Field Sales Team to insure the account is prepared to recruit and engage the right stakeholders
- Provide an overview, answer questions and troubleshoot aspects of and pathway to implementation
- Plan, share and execute the technical implementation steps
- Ensure that implementations are rapid and meet customer needs and expectations
Areas of Responsibility:
- Execution of the project management process according to the industry best practice Project Management frameworks, methodologies, and professional standards
- Ensuring control, predictability and quality in all implementations
- Define - Clearly define the project’s goal, deliverables, organization & roles for the complete scope of all implementations,
- Make recommendations on configuration for rapid adoption
- Plan – Drive the right level of planning for all parts of the project
- Execute - Deliver the objectives within the agreed constraints on cost, quality & schedule
- Report – The true status of the project in a clear manner to the stakeholders.
- Working cross-functionally to ensure customer success and timely implementations
- Communication planning and information-sharing as related to RQI customer implementations
- Participating in meetings to facilitate the implementation, by reporting progress and communicating action items to all stakeholders
- Insuring the accounts have the ability to begin using the program immediately upon implementation
Responsibilities:
- Manage the implementation process for both small and large accounts completion of implementation and go-live.
- Oversee all tasks to completion, while ensuring the project adheres to budget, time frames, quality and customer satisfaction
- Setting goals, planning, and monitoring progress to completion on all implementations
- Ensure predictability in implementation with respect to cost, schedule and quality
- Ensure quality is delivered in projects by:
- Engaging appropriate resources
- Aligning with Key Stakeholders
- Implementing review processes and status
- Executing proper validation and quality process
- Help build project management competency in the support group
- Customer Service
- High responsiveness to customer needs
- Strong commitment to put customers first through behaviors, decisions, and choices made in the best interest of the customer.
Educational Background:
Bachelor’s degree
Skills/Experience:
- 3-5 years cross-functional experience in Healthcare, Medical Device or Pharma
- Desire to contribute to a life-saving mission
- Demonstrated ability to handle complex projects
- Ability and desire to synthesize information and training on technological platform and convey this effectively to customers
- Comfortable conveying timelines and managing expectations
- Excellent communication skills, for both internal and external facing conversations
- Understanding of hospital environments, a plus
- Possesses strong problem-solving skills with attention to detail and decision-making processes
- Highly customer-centric approach to support customer success
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 20 2019
Active Until:
Dec 20 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit