“RQI Partners, LLC is a partnership between the American Heart Association and Laerdal Medical. Our company is focused on delivering innovative resuscitation solutions that support our vision to eliminate preventable and unexpected cardiac arrest deaths.
We are passionate about, and dedicated to, helping save lives through programs, products and solutions that are grounded in evidence-based science and educational principles. RQI Partners is committed to continuous learning and a passion for excellence; therefore, we are designing resuscitation quality improvement systems that will dramatically enhance patient outcomes across healthcare systems. We are creating a new standard of care that shifts resuscitation practice from course completion to everyday competence.”
- Design, develop and specify business processes, services & work flows according to the business & platform strategies
- Develop User Stories, User Journey’s, Workflows and Conceptual Prototypes for services, business processes & Programs
- Conduct User Research to deeply understand internal & external user needs
- Conduct internal & external User Testing and Validation activities during development and lifecycle management.
- Manage other designers & business analysts responsible for specific parts of the RQI Programs
Accountabilities:
- Lead development of business processes, services & workflows, from early phase exploration through finished design output. Including
- User research
- Ideation & conceptualization
- Implementation & design detailing
- Usability studies & product validation
- User studies and analysis
- Documentation / presentation / visualization of user needs and requirements
- Concept sketches and mock-ups
- Drive development of process maps, work instructions, job aids
- Work closely with business, operations, program management & product development teams
- Design specifications
- User testing and validation
- At least 5 years of experience working in a multidisciplinary team
- Strong leadership skills
- Enthusiasm for creating the best possible user experiences
- Good abilities in understanding user needs and transferring this to products and services
- Good visualization skills, throughout the phases of a development project
- Experience in planning and execution of user tests and product validation