Development Strategy and Operations Manager

Market and Volunteer Support:

• Collaborate with event and program managers to identify volunteer/staff needs for day-of-event activities and office support;
• Aid event staff to determine volunteer assignments, shift times and number of volunteers needed;
• Establish and maintain tools for tracking assignments, volunteers and recruitment activities;
• Assist event teams in volunteer recruitment using online tools, agency contacts, community service organizations, schools and other resources;
• Engage existing and prospective volunteers through regular communication including announcements of opportunities, event updates and instructions and post-event thank you messages and requests for feedback;
• Direct volunteers at events to assigned activities and team leaders;
• Coordinate activities for volunteers providing community impact support via Health Strategy staff. Manage scheduling and ensure availability of projects;
• Increase volunteer retention by matching volunteer skills and interests to assigned tasks and establishing relationships with key volunteers;
• Solicit feedback from staff and team leaders regarding effectiveness of volunteers and make adjustments as needed.

Division Board Support:

• Manage online resources for board members including calendar of events, meeting materials and Gold Standard Board (GSB) reports and tracking documents;
• Research board member and top 25 company fundraising and health participation; maintain up-to-date tracking reports and inform Executive Director of status on GSB criteria achievement;
• Serve as liaison with AHA development, community health and marketing staff to obtain updates and information for GSB reporting as well as periodic board communications and agenda development;
• Manage GSB SharePoint tool and ensure accuracy of application submission;
• Maintain board rosters in Dynamics, SharePoint, Outlook distribution lists;
• Assist with coordination of board committees;
• Schedule board and committee meetings, conference calls and individual meetings for Executive Director, Vice Presidents of Health Equity Strategies or Development;
• Assist in the development of agendas, presentations, reports and other materials;
• Design PowerPoint presentations, GSB tracking documents, financial reports, charts, graphs and other materials as needed;
• Identify and prepare videos for presentation at meetings;
• Prepare meeting packets;
• Arrange for and set up venue, meals, refreshments, audio visual, handouts and other meeting supplies;
• Track and confirm meeting attendance;
• Draft and distribute meeting minutes;
• Assist Executive Director with board communications including development of topics and drafting and editing email messaging;
• Design, update and maintain orientation handbook and resource materials for new board members.

Administrative Responsibilities:

• Internal and external requests acknowledged and/or turned around in 48 hours;
• Expert of SharePoint – management and organization of files;
• Proficiency in Microsoft Office Suite;
• Ensure that all volunteer lists and rosters are up to date;
• Enter and submit expense reports for Executive Director (ED), VP of Health Equity Strategies, & VP of Development (Sr. Leadership Team);
• Assist Senior Leadership Team with calendar management and scheduling;
• Develop internal agendas and other materials;
• Prepare meeting materials and slide presentations;
• Arrange for and set up venue, meals, refreshments, audio visual, handouts and other meeting supplies;
• Assist ED with internal tracking, reporting, communications, research and general administrative tasks;
• Serve as liaison between ED and AHA staff at the local, affiliate and national levels;
• Aids ED in building a cohesive, results-oriented team by fostering a culture of professionalism and serving as a role model for staff across departments;
• Track fiscal year actuals against goals; provide reports to event teams and management weekly and upon request;
• Collect income projections from event teams; maintain projection tracker and submit bi-monthly reports to management;
• Work closely with event and program staff to identify resources needed to achieve goals;

In this role, you will report to the Executive Director Development for the Boston Metro Market. This position serves as the right hand to the Executive Direct and must be able to exercise skilled judgement and initiative when ED is not readily accessible. Must have a solid understanding of AHA fundraising, field operation and business processes.