Implements and drives programs for increasing sales and donations. Provides sustained Network development to expand the scope of Habitat ReStore activities and develop long-term, collaborative relationships with local businesses, churches, donors and others to secure donations and raise awareness of CCHFH’s mission in the community. Operations management, including: consistent, safe and positive development of Associates and assets in order to provide a high quality Donor to customer experience.
Areas of Responsibility:
Operational
- Drive sales, profits and donations of the ReStore to further CCHFH’s mission.
- Demonstrate and train staff in outstanding service to customers, donors, volunteers and others.
- Establish and maintain relationships with potential and existing donors, including individuals, businesses, realtors, community and church groups to increase quality and quantity of merchandise donations.
- Understand and communicate to all Associate positions the Key Performance Metrics for all ReStore operations and how they relate/contribute to positive customer experience and high quality operations.
- Ensure ReStore is adequately staffed and operated by Associates with knowledge, skills, abilities and leadership to accomplish assigned tasks. This includes recruiting, training and leveraging volunteers in lieu of paid staff.
- Prepare and deliver (or supervise/participate in the delivery of) presentations in individual and group settings to create and expand long-term mutually beneficial relationships with current and prospective donors, civic/business organizations, governmental bodies and other non-profit organizations.
- Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate and HFH missions to members of the public.
- Effectively manage Habitat ReStore assets to ensure safety of employees, volunteers, customers and others, ensuring that licenses and other required information are maintained properly for government bodies and others as appropriate.
- Maintain a neat and orderly store that is properly equipped and supplied to meet budgetary
Public Relations, Marketing and Advertising
- Participate in developing and implementing a Public Relations Plan to work with local organizations and media to further the mission of Habitat ReStore and CCHFH.
- Develop and maintain an active social media plan.
- Participate in developing, rolling out and measuring marketing and advertising programs to increase donations, sales and volunteer participation.
- Develop and present proposals to the Executive Director for direct approval or support for presentation to the Board.
Staff and Volunteer Management
- Hire, train and manage ReStore Associates in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood and adhered to.
- Evaluate, recognize and reward staff performance. Work with designated CCHFH functions, when required, to address violations of policy including safety, poor job performance or misconduct in a timely and appropriate manner. Properly document incidents, and develop corrective actions. Resolve situations involving volunteers in consultation with the volunteer coordinator and the Executive Director when required.
Finance and Administration
- Implement and monitor systems for daily cash transactions and deposits.
- Provide accurate accounting records of revenues and expenses as required or requested.
- Approve employee recording of time worked.
- Approve, ensure accurate coding and submit payable invoices on a timely basis. Communicate questionable invoices to AP and ensure expenditures are held within acceptable limits.
- Work in conjunction with the Executive Director and Finance to develop annual operating budgets and recommend capital expenditures.
- Reporting and Communications
- Provide reports of designated activities including but not limited to: sales, expenses, outreach activities and other areas of interest to their Executive Director.
- Ensure information, work and safety practices are reinforced with Associates and others who will be in the facility and property.
- Keep Executive Director informed appropriately and timely of operational and financial matters.
Skills/Experience:
- A minimum of three years responsible leadership, directing successful teams and accountable for meeting objectives.
- Solid application of interpersonal and communications skills, internally and externally, with groups and individuals.
- The ability and willingness to call on existing and potential donors to increase the merchandise in the store.
- Demonstrated ability in training, managing, leading and developing Associates in a consistent, positive and safety conscious manner.
- Basic computer skills, including spreadsheets, word processing, presentations and email.
- A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.
- Ability to safely lift and position up to 50 pounds. Job could entail occasional bending, kneeling and reaching, often in awkward or tiring positions. Bulk of time will be spent standing, walking and otherwise assisting customers.
COMPETENCIES
- Strong retail sales and service skills. Ability to drive revenue and profitability growth of ReStore is most critical component.
- Ethical leadership demonstrating consistent high standards of integrity and accountability.
- Excellent Leadership skills including: Associate selection, training, coaching and developing.
- Team Building through positive and effective communications and strong interpersonal skills.
- Innovation based on sound business acumen and consideration a range of risk and reward factors.
- Initiative represented by “a sense of urgency” energy, enthusiasm, attention to detail and follow up.
- Adaptability … a quick, sound and positive decision maker in rapidly changing conditions; anticipating, addressing and solving problems.
- A relationship builder for cooperative, mutually beneficial and long-term relationships.
- Personal Presence, projecting a professional image in speech and demeanor in interactions with others in multiple venues and scenarios.
- Ability to work a flexible schedule in support of the store opening, production and closing operations – including Saturdays and Sundays.
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 29 2018
Active Until:
Oct 30 2018
Hiring Organization:
Habitat for Humanity International
industry:
Nonprofit