Habitat for Humanity International (HFHI) is seeking a Manager – Expertise Center Concept Development. Going forward, HFHI intends to organize several of its functions into Expertise Centers. These centers will be specialized in a particular area – e.g., Housing Expertise Center – and all related resources will reside in the relevant center. Centers will provide a defined set of supports to affiliate leaders and will facilitate knowledge-sharing among affiliates. It is imperative that there be consistency across centers, in that they provide similar affiliate experiences and regularly engage with and inform each other. Before launching these Expertise Centers, HFHI first needs to develop the concept and create a plan for implementation.
The US Support Model “future state” envisions Expertise Centers as a way to better support the affiliate and SSO community. These centers will be specialized in a particular area – e.g., Housing; Mortgage Lending, etc.– and all related resources will reside in the relevant center. Centers will provide a defined set of supports to affiliate leaders and will facilitate knowledge-sharing among affiliates. Before launching these Centers, HFHI must better develop the concept and create a plan for implementation. The Manager – Expertise Center Concept will lead this work so that Habitat is able to create and grow multiple expertise centers that have a consistent look and feel. This is a temporary, one-year position, (expires at end of FY19).
- Conduct external research regarding best practices in establishing and maintaining expertise centers
- Conduct internal research regarding what has and has not worked at HFHI in the past with regard to aggregating best practices, communities of practice, etc.
- Working with Subject Matter Experts, write a concept paper for each expertise center that HFHI intends to launch, including proposed staffing, structure, timeline for growth, etc.
- Determine how HFHI can maintain consistency across all expertise centers in the ways that matter
- Identify new concepts to pilot and manage the pilot process in FY19
- 5+ years of related work experience
- Experience with Habitat for Humanity and/or other federated nonprofit organizations
- Travel: <5%
- Strong analytical skills; able to identify data needed and analyze it to draw conclusions
- Strong communicator, particularly in written communications (because the deliverable will be a concept paper for each expertise center)
- Understands the needs of the HFHI US network