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Welcome Specialist

This job is no longer available

St. Louis, MO, USA
Full-time

The Gateway Region YMCA is seeking an energetic and motivated candidate to fill the position of Welcome Specialist.

Areas of Responsibility: 
  • Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
  • Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
  • Greet, Interview and tour future members
  • Create outbound calls and emails to generate future members to tour center
  • Follow up on membership inquiries
  • Responsible for tracking and reporting on all tours that result in membership
  • Responsible for follow up of all non-joins within specified time
  • Process all memberships via membership software systems and ensure all processes are followed
  • Schedule all new members for their MYFITness Appointment
  • Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
  • Prospects all non-member program users
  • Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
  • Track and provide number of “quality” conversations, program enrollments, MYFITness enrollments
  • Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
  • Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
  • Assist with center and association member appreciation and recognition event(s) and program(s)
  • Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
  • Performs all other duties as assigned.
Educational Background: 
High school diploma or equivalent required
Skills/Experience: 
  • Minimum 18 years of age
  • Previous sales experience preferred
  • Passion, enthusiasm, and commitment to the mission and cause of the YMCA
  • An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our Centers
  • Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • A team player who can develop harmonious relationships with staff, members, guests and volunteers
  • Solid computer skills (Microsoft Office and internet usage)
  • Excellent analytical and abstract reasoning skills, plus excellent organization skills
  • Superior conflict resolution skills, sound judgment, initiative and independent thinking

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee maybe required to use a computer and be able to communicate using a computer or electronic device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jan 25 2019
Active Until: 
Feb 25 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit