The Bill & Melinda Gates Foundation is utilizing Salesforce as the platform for multiple cross-cutting projects, and is seeking a talented, mission-minded administrator to assist with the utilization of this application. Within the foundation there is a growing and evolving demand for the Salesforce platform as it becomes one of the central pillars for our transactional business. This is an exciting time to join the team as the Senior Salesforce Administrator will help shape the governance and operations of the Salesforce Service as we scale the foundation throughout 2019.
Our Senior Salesforce Administrator is responsible for the overall operations of the Salesforce platform, which hosts our global grant making system as well as other Salesforce based enterprise applications. Leads a team of administrators and technical support to monitor and maintain the health of the platform. Provides technical direction on platform configuration and maintenance. Troubleshoots and resolves production issues and leads root cause analysis to identify and implement long-term solutions. Partners with both business and technical teams to prototype and deliver application solutions with respect to value, quality, information security and end-user experience. Works in conjunction with our architects and technical leads to ensure that Salesforce based projects are implemented according to best practices. Participates as a member of the Salesforce platform Service Owner’s leadership team.
- Execute and direct the daily/monthly/quarterly tasks necessary to maintain the Enterprise Salesforce Platform as well as resolve support issues
- Apply functional domain expertise and industry learnings to help guide solution option analysis, working closely with both business and technical teams to identify technical and non-technical implications and trade-offs
- Plan and execute deployments from multiple project teams, including the validation of cross-tenant compatibility with each deployment
- Ensure best practices are followed for any requested changes to the object model
- Provide oversight on permissions/profiles and manage the user provisioning process and available licenses
- Support and implement 3rd party integrations (e.g. web to lead)
- Partner with business and technical teams to understand, plan and mitigate impacts of Salesforce releases
- Participate in sprint planning/capacity management for the administration team and development resources assigned to operational support
- Organize/lead prototype development, participate in demos & user acceptance reviews, work with technical leads on the creation of design documents and artifacts
- Key partner in communications regarding the Salesforce platform for team members, impacted groups, and project owners/leaders
- Deep practical experience administering a globally used Salesforce instance
- Expertise in all aspects of configuration, with the practical skills to identify when coding/customization is needed and direct those requirements
- Ability to configure and implement applications from multiple vendors (e.g. AppExchange components)
- Strong interpersonal and customer relationship skills, including the ability to communicate to multiple levels of the organization and with non-technical partners to derive requirements and priorities
- Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate competing requests across the tenants
- Take a strategic viewpoint and apply critical thinking skills to near-term work product
- Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources.
- Ability to create clear procedures and system documentation
- Ability to work independently, multi-task and manage time
- Ability to facilitate small teams, guiding both delivery and quality
Required Qualifications
- Salesforce Advanced Admin Certification(s)
- Experience with deployment methods beyond the use of change sets
- Knowledgeable in setting up and maintaining roles, profiles, sharing settings, validation rules, advanced formulas, workflows, flows, process builder, reports, and dashboards
- Comfortable with configuration, customization, data management (data management tools), campaign management, training and support for AppExchange applications, support for custom integrations
- Knowledgeable and familiar working in Lightning Experience
- Experience working with Salesforce Communities (Community Builder, Community Manager, etc.)
- Experience in all phases of a project including working with technical teams as well as the business users
- Understanding of business processes and ability to translate business requirements into application functionality
- Strong record of quality assurance
- Demonstrated delivery with an agile methodology
Desired Qualifications
- Salesforce Developer Certification(s)
- Knowledgeable in Apex
- Experience working with SSO
- Pardot Experience
- Marketing Cloud Experience (Lists, Data Extensions, Content Builder, CloudPages, AMPscript)
- Familiarity with Jira
- Familiarity with Zendesk