Plans, develops and directs the operation of the company's travel policy and services. Negotiates agreements with multiple suppliers and strategic partners, prepares periodic budget and utilization reports, and provides guidance to multi-generational / multi-geographical travelers about travel requirements including travel business visas, and special conditions across the globe. Ensures the company’s travelers arrive ready and refreshed to do their best work while adhering to company policies.
This position reports to the Deputy Director, Global Mobility & Travel, and works collaboratively with colleagues within People & Place and across the foundation.
Areas of Responsibility:
- Negotiates and procures $55+M global travel spend leveraging numerous partners (suppliers) including airline, hotel, ground, visa services and travel technology providers.
- Develops foundation travel policy, and the escalation point for exceptions and communication of noncompliance instances to leadership.
- Owns the relationship and manages the functionality of multiple third-party systems, vendors and staff that enable complex travel operations. This includes but is not limited to global online booking tool solutions, travel technology solutions and reporting platforms.
- Collaborates with the Global Operations Travel Manager to drive the strategic and operational process of complex travel operations in multiple countries and resolve critical operational issues as they occur and to deliver a predictable, seamless and operationally consistent experience globally for all company supported travelers.
- Develops, analyzes and communicates travel program data and metrics to inform program strategy, contract negotiations, efficiencies, internal stakeholder behaviors.
Educational Background:
Advanced degree with 7+ years of experience, or equivalent experience.
Skills/Experience:
- Collaboration - Works with others openly and transparently to create an environment where diverse view-points are valued, and information is shared with others for the purposes of achieving a shared client experience goal.
- Implementation Excellence - Excel at delivering and continuously improving our global solutions in a seamless, consistent way that results in clients understanding changes and more effectively driving foundation impact.
- Outcome Driven - Using data to drive decision making, determine the work to be done, assess changes, adapt plans, measure progress, and follow-through on getting the work done in service of the desired client experience outcome(s).
- Functional Expertise - Use functional skills and knowledge to provide solutions to our clients in a consultative manner.
- Learning Agility - Ability, curiosity, and willingness to learn from experiences and failures to adapt and adopt new ways of being and thinking to further the impact of the foundation (e.g., take risks, challenge status quo, be open).
- Critical Thinking - The process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information from multiple sources and perspectives to reach an answer or conclusion.
- Systems Thinking - Understands the formal and informal intersections and interdependencies to be able to frame the problem, evaluate issues, see downstream affects, and identify future implications across the end-to-end system to help prioritize solutions.
Preferred experience
- Experienced working for a global organization.
- Experienced in working in a business travel organization where the customer experience is valued in addition to organizational cost control.
- Has created scale, driving strategic travel relationships both internally (e.g. Global Security) and externally (e.g. designated Travel Management Company and other partners.
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 28 2019
Active Until:
Mar 1 2019
Hiring Organization:
Bill and Melinda Gates Foundation
industry:
Nonprofit