The Senior Business Systems Analyst provides a thorough examination of customer need with respect to business process and data identifying functional and non-functional requirements for technology solutions throughout the entire system development life cycle. Create a strong partnership with business and technical teams to prototype and deliver application solutions with respect to value, quality and end-user experience. Develop subject matter expertise in foundation data, application and platform functionality and features. Provides customers a conduit to engage in technology discussions about their applications. This position reports to the Deputy Director, Global Analytics and Reporting Services.
We believe that energized people, working well together, fueled by great leadership in an inclusive environment in which they thrive, will do phenomenal things.
- Apply deep functional domain expertise and a strong methodology to help guide solution options analysis, working closely with both business and technical teams, with consideration of both technical and non-technical implications and trade-offs
- Develop decision-making criteria and facilitation of decision process, including presentation and discussions with senior leadership
- Own story epics within technical delivery, user story generation, confirmation of acceptance criteria and required sign-off’s
- Data Analysis, including research, schema design, source to target mapping and quality/consistency verification, application/platform/integration impact assessments based on data, technology and/or business logic changes
- Organize or lead prototype development, participate in demos & user acceptance reviews, work with technical leads on the creation of design documents and artifacts
- Work closely with QA to ensure system is built and configured to requirements and design specification, coordinate the development of the test plan, test cases and facilitation of UAT
- May drive the project management of smaller projects, lead responsibility for analysis work streams within projects of significant size or impact
- Key partner in communications for project owners and project managers, assisting with development of content and delivery of project communications and stakeholder management.
- Strong interpersonal and customer relationship skills, including the ability to communicate to multiple levels of the organization and with non-technical partners to derive technical requirements and priorities
- Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate competing requests across the enterprise
- Take a strategic viewpoint and apply critical thinking skills
- Familiarity with custom development, packaged products implementation, systems integration and cloud-hosted solutions
- Business requirement elicitation techniques, options prioritization and analysis, translation to technical functional and non-functional requirements, solution design, test planning, change management, vendor management
- Experience developing conceptual data models and working collaboratively with architects to translate these to analytical models
- Subject-matter expertise in integrating, configuring technologies from multiple vendors
- Ability to create clear strategies, policies, procedures and system documentation
- Strong oral and written communication skills
- Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources.
- Ability to work independently, multi-task and manage time
- Ability to facilitate small teams, guiding work delivery and quality
- Experience working on a Salesforce platform. Configuration experience preferred but not required.
- Experience with understanding and querying relational databases.
- Demonstrated delivery with an agile development methodology.