The Senior Business Systems Analyst provides a thorough examination of customer need with respect to business process and data identifying functional and non-functional requirements for technology solutions throughout the entire system development life cycle. Create a strong partnership with business and technical teams to prototype and deliver application solutions with respect to value, quality and end-user experience. Develop subject matter expertise in foundation data, application and platform functionality and features. Provides customers a conduit to engage in technology discussions about their applications. This position reports to the Deputy Director, Global Analytics and Reporting Services.
- Apply deep functional domain expertise and a strong methodology to help guide solution options analysis, working closely with both business and technical teams, with consideration of both technical and non-technical implications and trade-offs
- Develop decision-making criteria and facilitation of decision process, including presentation and discussions with senior leadership
- Own story epics within technical delivery, user story generation, confirmation of acceptance criteria and required sign-off’s
- Data Analysis, including research, schema design, source to target mapping and quality/consistency verification, application/platform/integration impact assessments based on data, technology and/or business logic changes
- Organize or lead prototype development, participate in demos & user acceptance reviews, work with technical leads on the creation of design documents and artifacts
- Work closely with QA to ensure system is built and configured to requirements and design specification, coordinate the development of the test plan, test cases and facilitation of UAT
- May drive the project management of smaller projects, lead responsibility for analysis work streams within projects of significant size or impact
- Key partner in communications for project owners and project managers, assisting with development of content and delivery of project communications and stakeholder management.
- Strong interpersonal and customer relationship skills, including the ability to communicate to multiple levels of the organization and with non-technical partners to derive technical requirements and priorities
- Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate competing requests across the enterprise
- Take a strategic viewpoint and apply critical thinking skills
- Familiarity with custom development, packaged products implementation, systems integration and cloud-hosted solutions
- Business requirement elicitation techniques, options prioritization and analysis, translation to technical functional and non-functional requirements, solution design, test planning, change management, vendor management
- Experience developing conceptual data models and working collaboratively with architects to translate these to analytical models
- Subject-matter expertise in integrating, configuring technologies from multiple vendors
- Ability to create clear strategies, policies, procedures and system documentation
- Strong oral and written communication skills
- Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources.
- Ability to work independently, multi-task and manage time
- Ability to facilitate small teams, guiding work delivery and quality
- Experience working on a Salesforce platform. Configuration experience preferred but not required.
- Experience with understanding and querying relational databases.
- Demonstrated delivery with an agile development methodology.