Involved throughout the entire system development life cycle. Provide a thorough analysis of business problems and processes, and customer and end-user needs to define functional and non-functional requirements for technology solutions. Management of the requirements specification and verifying the fulfillment of all requirements. Strong partnership with business development and technical teams to prototype and deliver application solutions with respect to value, quality and end-user experience. Developed subject matter expertise in foundation data, application and platform functionality and features. Conduit between IT applications and systems and end-users. This position reports to the Senior Manager, Global Technology Services.
- Apply deep functional domain expertise and industry learnings/expertise to help guide solution options analysis, working closely with both business and technical teams, with consideration of both technical and non-technical implications and trade-offs
- Development of decision making criteria and facilitation of decision process, including presentation and discussions with senior leadership
- Work with technical teams to develop process and technical solutions that support stakeholders’ goals & objectives
- Own story epics within technical delivery, user story generation, confirmation of acceptance criteria and required sign-off’s
- Data Analysis, including research, schema design, mapping and quality/consistency verification, application/platform/integration impact assessments based on data, technology and/or business logic changes
- Organize/lead prototype development, participate in demos & user acceptance reviews, work with technical leads on the creation of design documents and artifacts
- Ensure system is built and configured to requirements and design specification, coordinate the development of the test plan and test cases and facilitate UAT
- May drive the project management of smaller projects, lead responsibility for analysis work streams within projects of significant size or impact
- Key partner in communications for project owners and project managers – assisting with development and delivery of project communications and stakeholder management. Lead in the development of content and messaging strategies / communication plans for team members, impacted groups, and project owners/leaders
- Strong interpersonal and customer relationship skills, including the ability to communicate to multiple levels of the organization and with non-technical partners to derive technical requirements and priorities
- Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate competing requests across the enterprise
- Take a strategic viewpoint and apply critical thinking skills to near-term work product
- Familiarity and experience with multiple IT service delivery models and methodologies (e.g., Agile, waterfall, ITIL), familiarity with custom development, packaged products implementation, systems integration and cloud-hosted solutions
- Business requirement elicitation techniques, options prioritization and analysis, translation to technical functional and non-functional requirements, solution design, test planning, change management, vendor management
- Experience developing conceptual models and working collaboratively with architects to translate these to analytical models
- Subject-matter expertise in integrating, configuring technologies from multiple vendors
- Ability to create clear strategies, policies, procedures and system documentation
- Strong oral and written communication skills
- Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources.
- Ability to work independently, multi-task and manage time
- Ability to facilitate small teams, guiding work delivery and quality
Education and Experience
- Experience working on a website platform such as WordPress, Sitecore and SharePoint. Configuration experience preferred but not required.
- Experience with understanding and querying relational databases.
- Demonstrated delivery with an agile development methodology.
- Experience with Legal regulations such as Privacy laws preferred but not required