Responsible for overall cleanliness of the Hope Lodge, including but not limited to guest suites, common areas, office space and kitchen facilities.
Areas of Responsibility:
- Ensure that the Hope Lodge is a clean environment for all the guests by cleaning all areas of the lodge. Clean, mop, and sanitize all bathrooms and restrooms in the Lodge. Dust and vacuum the entire facility, including furniture, wall fixtures, computers, televisions, printers, offices, stairwells, elevators, and artwork. Clean the washers, dryers and laundry room floors throughout the entire facility. Clean out all refrigerators and freezers. Clean all stoves, dishwashers and microwaves. Wipe down counter spaces as needed. Clean all dining room tables and sinks. Mop floors. Clean all glass doors and some windows. Clean all outside areas including the sidewalk. Remove all garbage and recycling and take to the dumpster area. Responsible for restocking of linens, towels, bathroom amenities, and making beds as directed.
- Perform minor fixes including but not limited to repairing broken locks, filling gasps on walls, replacing light bulbs, etc.
- Collaborate with vendors during reparations/renovations.
- Demonstrate an understanding of services and procedures within the Hope Lodge. Focus on good customer service towards the Lodge guests. Accurately and effectively carry out the mission of the Hope Lodge.
- Ensure that proper maintenance forms are completed and given to the manager when needed. Clean and organize storage areas and inform the manager or assistant manager for supplies when inventory is depleted. Ensure that patient information is kept confidential to be compliant with HIPAA regulations.
- Ensure that volunteers assisting with housekeeping are given proper instruction on room turnover procedure.
- Ensure timely and accurate input to and application of systems, including, but not limited to: volunteer tracking systems, email, calendar and activity tracking.
- Accurately and effectively represent the American Cancer Society and its mission. Act in the best interest of the Society and enhance the image of the ACS in the public eye. Develop and maintain a business understanding of all programs offered by the ACS. As requested, complete continuing education programs. Perform all related duties as assigned. Perform all duties commensurate with the policies and procedures presented within the Employee Handbook.
Educational Background:
High School Diploma required with higher secondary or vocational education preferred.
Skills/Experience:
Demonstrates Hope Lodge Competencies:
- Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
- Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Interpersonal savvy - Relates openly and comfortably with diverse groups of people.
- Resourcefulness - Secures and deploys resources effectively and efficiently.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
FORMAL KNOWLEDGE:
- Up to 6 months of previous job-related experience preferred.
SPECIALIZED TRAINING OR KNOWLEDGE:
- Prior housekeeping experience in hotel or similar environment preferred.
SKILLS:
- Strong oral and written communication skills
- Strong interpersonal, team skills
- Can deal effectively with difficult situations.
- Problem solver with ability to organize multiple priorities, tasks, and requests.
- Self-starter with ability to work alone and as part of team.
- Basic computer skills
SPECIAL MENTAL OR PHYSICAL DEMANDS:
- Continuous movement, including: bend, stoop, squat, kneel, climb stairs, crawl, reach, walk, lift up to 50 pounds.
- Throughout the year, in support of mission or mission support events, evening or weekend hours may be required.
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 27 2018
Active Until:
Jan 27 2019
Hiring Organization:
American Cancer Society
industry:
Nonprofit