The Operations Manager manages the daily operations of the Riverside office for the Orange County and Inland Empire Division. In this role, you directly contribute to the success of the team through providing expert administrative, project and data management support to the overall Division, coordinating event logistics for the Coachella Valley based campaigns and ensuring effective operations in achievement with identified goals and objectives, including revenue generation and volunteer management to advance our lifesaving mission.
Areas of Responsibility:
- Manages the daily operations of the division in compliance with AHA policies and standards.
- Coordinates accounting/finance processes including completing income and expense processing for the division. Maintains all financial information in accordance with all requirements.
- Ensures the integrity and accuracy of donor, volunteer, partner and financial information by managing applicable databases (includes Dynamics, Greater Giving, Luminate, E-1, Halo). Performs accurate and complete data entry. Formats and produces reports. Serves as Power User for office providing advice, guidance and training to other staff as needed.
- With the Business Development team, coordinates the logistics planning and execution of assigned events, including events for the Coachella Valley Go Red For Women and Heart Walk campaigns. Provides on-site event support and coordination. Ensures that policies are carried out and goals are achieved in a timely, effective manner.
- Serves as a key resource in the Division for receiving and resolving customer inquiries and concerns. Ensures that office staff are educated about customer resolution procedures and tools and that procedures and tools are being utilized correctly.
- Ensures office/building daily operations in accordance with established policies and procedures to provide for efficient, effective service to all internal/external customers.
- Serves as a key internal partner for Business Operations, working closely with regional and national departments including Facilities, Finance, Human Resources, Legal and Contracts Administration.
- Coordinates the office volunteer and internship program including the recruitment, orientation and management of office-based volunteers and interns.
Skills/Experience:
An agile team player with a demonstrated track record that includes two or more years’ experience in:
- Managing, coordinating and supporting complex office operations and projects in a high performing team environment with personal accountability for quality and results.
- Organizing and managing events and multiple projects, prioritizing tasks and meeting deadlines with proactive communication, thorough planning and execution and allocating/providing resources, additional support or training.
- Highly effective interpersonal and communication skills. Ability to consistently maintain a professional, calm and friendly manner in creating positive customer experiences externally and internally.
- Proven problem-solving skills with the ability to identify potential issues that may impact organizational productivity and/or compliance and address proactively and timely.
- Effective project management skills in a dynamic environment with multiple stakeholders.
- Positively managing change including anticipating and championing organizational change, creating contingency plans, proactively considering short-term and long-term impact.
- Ability to travel to and work remotely in the Coachella Valley for events and meetings.
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 2 2019
Active Until:
Dec 2 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit