PPNorCal is currently seeking a full-time Center Director III at our Richmond Hilltop Health Center. The Center Director has direct oversight for the overall development, management, and supervision of center staff and services at the designated health center site. The Center Director is responsible for the internal systems and personnel management of the health center while assuring compliance with regional and state regulations and standards, and cost-effective functioning while providing excellent, responsive, client-centered services. The Center Director III reports to the Senior Regional Director and is an integral part of the Client Services department.
This is an exempt, full-time position, working 40 hours per week including evenings and Saturdays as needed. Salary is DOE.
Areas of Responsibility:
ESSENTIAL RESPONSIBILITIES INCLUDE:
- Monitor client volume, capacity and productivity for assigned health center. Create and maintain staffing levels and appointment schedule templates that meet or exceed PPFA productivity goals for visits/hour and RVU, and meet or exceed annual estimated visits proposed in organization annual budget.
- Achieve health center’s annual goals regarding number of patients served, patient waiting time, appointment show rate, and customer satisfaction.
- Ensure processes are in place and followed for excellent clinical quality, and patient and staff safety, including successful completion, and remediation of audits. Coordinate Quality Assurance program along with Lead Clinician/Physician.
- Oversee maintenance of facility and manage inventory of equipment and supplies.
- Provide direct patient care approximately 10-20% of the time.
- Plan and implement new programs and services as needed.
- Assist in managing specific grants and grant personnel as indicated by the VP of Client Services.
- Cultivate collaborative working relationships with community agencies and organizations to meet the community and PPSP needs in the region. Represents the organization at meetings, community events, and conferences.
- Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond.
- Document performance concerns and actions when necessary. Alert human resources of potentially serious issues or situations, as they occur to minimize inappropriate, disruptive or unlawful behavior.
- Lead, motivate, coach and perform on-the-job training for all team members: program managers, non-licensed staff and clinicians. Participate in a team approach to patient care, being cognizant of and responsive to the needs of patients and all health center team members.
- Participate in affiliate Center Management meetings.
- Collaborate with other organizational departments to provide an array of community services.
- Celebrate and exemplify the core values of our organization: Respect; Honesty, Integrity & Straightforwardness; Advocacy for the Poor; Quality Service; and Creativity within the context of “best practices”.
- Ensure that business and clinical processes are “patient friendly”. Encourage innovation and creative thinking in finding opportunities to serve the customer better. Handle any patient complaints.
- Develop, motivate, coach and train health center staff in building customer service-oriented center teams. Coach clinic supervision in day-to-day health center processes and encourage the development of skills relating to workflow processes.
- Develop an effective leadership style with team members. Provide timely feedback and performance evaluation reviews with staff.
Educational Background:
Bachelor's degree (B. A.) from four-year college or university
Skills/Experience:
- Leadership skills including vision, enthusiasm, common sense, proven management skills, and a commitment to excellent customer service and the mission of Planned Parenthood.
- Two or more years’ experience in health care supervision/management including personnel management, program management and fiscal management.
- Direct patient care experience, preferably in women’s health/reproductive health care. Experience in family practice or community health preferred.
- May directly supervise 1-4 subordinate supervisors such as Program Managers and Lead Clinicians and between 4-12 center employees such as Program Coordinators and Clinicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Knowledge of MS Office and experience with EHR & EPM systems preferred.
- Reliable automobile transportation and a valid California Driver's License and insurance preferred.
- Commitment to working with low-income and culturally-diverse clients with an emphasis on prevention and empowerment.
- Community Development experience preferred.
- Knowledge of the assigned county preferred.
- Flexibility, creativity, ability to tolerate ambiguity and change, and analyze and adapt to new or changing situations while exhibiting effective leadership skills.
- Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment.
- Ability to influence and secure cooperation from others, and works collaboratively toward “win-win” solutions.
- Ability to communicate effectively, make decisions, solve problems and function as a team leader.
- Excellent organizational skills, a sense of responsibility and a high level of motivation.
- Ability to think and act strategically.
- Bilingual English/Spanish highly desired.
- Commitment to quality healthcare.
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 24 2017
Active Until:
Sep 25 2017
Hiring Organization:
Planned Parenthood Federation of America
industry:
Nonprofit