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Customer Care Representative

This job is no longer available

The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last six years as one of the best Nonprofits to work for (#3 in 2015) has an excellent opportunity for a Customer Care Representative II in our National Engagement Center office located in Richardson, TX. The pay rate for this position is $16.50/hr.

Areas of Responsibility: 
  • Respond to customer inquiries and problems by telephone about heart disease, stroke, cardio pulmonary resuscitation (CPR) classes, charitable estate planning direct marketing and revenue programs while maintaining a high level of productivity based on performance goals.
  • Provide information in response to questions about healthy living, advocacy, charitable estate planning, direct marketing, local office referral, revenue programs, science, stroke, and CPR while maintaining a high level of productivity based on standards and performance goals.
  • Cultivate customer and partner relationships by promoting AHA/ASA programs.
  • Provide information to develop and change the customer’s mindset and behaviors regarding cardiovascular disease and stroke that will build relationships and increase customer satisfaction and loyalty.
  • Create conversations that encourages customers to donate to the organization, thus contributing to revenue generation and long-lasting donor relationships. Customer calls are non-routine, non-scripted that often require Internet research and personalized responses. Conversations may include inside sales to promote AHA revenue generation activities.
  • Input customer information into a Microsoft Dynamics database.
Educational Background: 
High School diploma or equivalent required.
Skills/Experience: 
  • At least six months’ customer interaction experience, including managing accounts/clients, demonstrating strong customer satisfaction focus; a passion to help others in a similar environment, as well as proven experience thriving in a high call volume work environment.
  • Demonstrated multi-tasking efficiency in computer and internet navigation, managing multiple resources including a variety of websites, data entry screens, resource guides and contact interaction applications.
  • Exceptional communication skills, both verbal and written.
  • Superior listening skills, adept at probing and questioning to uncover caller’s underlying needs in a sensitive manner.
  • Excellent typing skills.
  • Ability to read and understand procedures and manuals.
  • Critical thinking and problem-solving skills to delight our customers.
  • Must be able to worka flexible schedule including weekends and holidays as needed. A schedule may start as early as 6:45am or end as late as 9:15pm.

Preferred skills:

  • College degree, preferred.
  • Bilingual (Spanish) is highly desired
  • Interest andknowledge in health, fitness or nutrition.
  • Familiarity withmedical terminology and pronunciation.
  • Knowledge of theAmerican Heart Association and the American Stroke Association

Organization Info

American Heart Association | American Stroke Association

Overview
Headquarters: 
Dallas, TX, United States
Annual Budget : 
More than $500M
Founded: 
1949
About Us
Mission: 

The American Heart Association's mission is to build healthier lives free of cardiovascular diseases and stroke, America's No. 1 and No. 5 killers.

Founded in 1924, our organization now includes more than 30 million volunteers and supporters. We fund innovative research, fight for stronger public health policies, and provide critical tools and information to save and improve lives.

Listing Stats

Post Date: 
May 3 2019
Active Until: 
Jun 4 2019
Hiring Organization: 
American Heart Association | American Stroke Association
industry: 
Nonprofit