Under general supervision, the Operations Manager manages the daily operations of the division office and provides administrative support to the Division overall, the Metro Executive and the team to ensure effective operations in achievement in identified goals and objectives including revenue generation and volunteer engagement. Responsible for supporting Division campaigns, programs and events, managing databases, maintaining/updating information and producing a variety of routine and special reports as needed. This position performs responsibilities requiring independent judgment and decision making in support of AHA campaigns and operations in full compliance with established procedures and standards. This includes prioritizing work effectively, making sound decisions on critical tasks with appropriate discretion and with demonstrated understanding of how to most effectively advance objectives, workflow, collaboration and communication.
- Coordinates and implements the logistics and administration of all phases of assigned campaign(s), including the recruitment and management of volunteers, vendors and participants; detailed project management; customer service; administrative and logistics coordination; data management; website and email campaign management. Provides on-site event support and coordination. Ensures that Affiliate policies are carried out and goals are achieved in a timely, effective manner.
- Manages the daily operations of the division in support of achieving the goals and objectives of the division, affiliate and association. Includes:
- Serves as the liaison for other administrative professionals within the office to allocate resources for major projects and manage timelines for projects involving multiple departments. Includes providing guidance and direction to the Development Coordinators to optimize support and resources across division functions. Oversees cross-training for coordinators to provide excellent event fulfillment.
- Provides direct clerical, administrative and logistics support to Executive Director in the accomplishment of Division responsibilities.
- Performs general administrative and clerical functions including: calendaring appointments, answering the telephone, ordering supplies, distributing mail, coordinating mailings, filing, typing/word processing, faxing, and copying, coordinating meetings – to include, facilitating Division/Affiliate meetings/conferences with setup, video/telephone, and cleanup.
- Serves as a liaison with affiliate departments regarding Human Resources, Business Technology and Finance and other Business Operations matters.
- Support cause activation campaigns for identified sponsors and direct logistics and administrative support for campaigns as assigned.
- Stays current with all applicable processes and standards and serves as a resource for others in ensuring fiscal and operational compliance.
- Other duties as assigned.