About the Role
EdLoC is looking for a highly motivated Network Operations Manager to provide critical mission support by ensuring that all EdLoC programming and every member interaction with EdLoC’s team reinforces our commitment as a member-centered organization, driving to increase wealth-building opportunities for young people of color from low-income communities.
The Network Operations Manager will hold the intel on everything related to the EdLoC member experience (engagement, satisfaction, and development needs), and you will help the organization use that intel to ensure the accuracy and efficiency of membership-related operations.
Reporting to the Director Network Culture and Engagement, the Network Operations Manager will collaborate across the organization to execute EdLoC’s membership strategy and will be directly responsible for the management of all data and processes related to membership recruitment, cultivation, onboarding, and retention. This position will also oversee the operations and logistics of all member engagement events, including EdLoC 101 webinars, Affinity Group convenings, the National Convening, Boulder Fund Community Day, and other events/programs.
Specific Responsibilities include:
- Own All Aspects of the Member Lifecycle (40%)
- Establish a business intelligence strategy that systematizes the gathering, reviewing, analyzing, and reporting of EdLoC membership data, including but not limited to:
- Updating and maintaining membership records.
- Managing recruitment and retention tracking and reports.
- Collecting and analyzing current, new, and potential member information.
- Serve as point person for member inquiries, including questions regarding nominations, renewals, and benefits.
- Support the new member onboarding process.
- Process membership payments, coordinate and maintain membership benefits, including collaborating with the appropriate team members to promote discounts and priority registrations.
- Implement new member communications and programming.
- Oversee, and execute as needed, the regular print and electronic communications related to an organization’s membership status, renewal appeals, and invoicing.
- Develop and implement strategies for retention of existing members and recruitment and cultivation of new members, including the creation of new member benefits and regular solicitation of member feedback.
- Represent EdLoC with members and in the community, including speaking publicly for the organization when needed.
- Manage Administrative and Operational Priorities for Events and Special Projects (30%)
- Oversee the logistics of EdLoC programming, including but not limited to, recruitment and communications with speakers and presenters, venue details, program logistics, registration, and day-of coordination.
- Manage work planning and logistics for in-person member convenings, including the National Convening.
- Work with lead team member (will vary by event) to determine goals for the event, and develop and manage the event workplan.
- Lead analytics and reporting on members, outreach, marketing, and budget.
- Support the development of event feedback surveys to ensure there is goal alignment and manage event execution accordingly.
- Manage event satisfaction and other member surveys, with a focus on member service excellence, including but not limited to, coordination of our annual membership survey and ongoing program and service evaluations.
- Support EdLoC’s short-term consulting services for members and strategic partners, including providing relevant information and resources on request, soliciting input from staff within their areas of expertise as needed.
- Promote Member Engagement (30%)
- Manage, promote, and grow engagement within EdLoC Connect--a peer-to-peer online community.
- Curate EdLoC's virtual resources for members.
- Support the Director of Network Culture and Engagement in implementing curriculum and leadership programming.
- Support EdLoC’s senior team in implementing new strategic partner programs, projects, services, and programming as the need is identified and feasibility is determined.
- In concert with the EdLoC’s communications manager, coordinate website content and functionality to enhance membership and strategic partnership programs.
- Oversee development of monthly member email newsletter.
Qualifications & Attributes
- Bachelor’s degree with major course work in communications, business, marketing, or related areas (preferred).
- 5+ years of professional experience working in an operations or data-driven capacity.
- Enthusiastic about elevating leaders of color who have demonstrated a clear and consistent impact on expanding access to wealth-building opportunities for young people of color from low-income communities.
- Deadline-driven; works well in a fast-paced environment with firm deliverables.
- Exceptional organizational and systems-building skills and attention to detail; ability to organize and exhibit “follow through” on tasks and goals.
- Skilled in program and project management/operations.
- Track record of achieving or exceeding goals within a professional environment.
- Comfort and an interest in working with and manipulating large data sets and databases.
- Excellent customer service across a variety of internal and external stakeholders.
- Strong interpersonal skills and commitment to a high level of customer service.
- Excellent written and oral communication skills.
- Proficiency in Microsoft Office suite, including Excel and Power Point.
- Personal qualities of integrity, credibility, and a strong work ethic.
- Experience in a membership or constituent management role preferred.
The Network Operations Manager is a full-time remote position. Fully functioning home office required. Occasional travel.
Salary and Benefits
- Salary for this role falls between $60,000 and $90,000, commensurate with relevant experience and qualifications.
- Monthly stipends to support remote engagement.
- Competitive health care benefits, including vision and dental.
- Immediate 401K match of 50% up to 10% of salary.
- Company-paid life insurance.
- Flexible time off with a minimum of three weeks of vacation, plus all federal holidays (11 days).