Habitat for Humanity of Oakland County (HFHOC)is looking for a responsible individual for the day to day operations of a ReStore. The ReStore is a retail business that sells donated building materials, furniture, and appliances at discounted prices to generate revenue to support HFHOC in its mission to build homes, communities and hope. The ReStore Assistant Manager is responsible for the overall business performance of the ReStore with priority responsibilities on the acquisition, marketing and sale of quality donated items of a volume necessary to achieve designated sales targets; the planning and execution of an effective and efficient process; and HR duties such as hiring, training and supervision of volunteers and staff.
Areas of Responsibility:
Operational
- Promote donations, drive sales and profits of the ReStore to provide sustainable funding to support HFHOC’s mission.
- Implement strategies to achieve the goals and objectives identified in the affiliate ReStore business plan.
- Work with the Store Manager to develop marketing and advertising programs to build stores visibility in the community.
- Establish and maintain relationships with potential and existing donors, including contractors, suppliers, individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.
- Establish, implement and review policies and procedures for the safe, secure and high quality performance of all aspects of ReStore activities.
- Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.
- Oversee scheduling of all store activities including staff schedules, volunteer schedules, and other special events.
- Ensure that all areas of the store, rest rooms, and warehouse are clean and safe.
- Execute “best practices” and programs for the ReStore.
- Attend and participate in ReStore-related training opportunities.
- Hire and train ReStore staff; establish annual performance goals for each and monitor performance results, formally reporting results at least annually.
Volunteer Management
- Work in partnership with affiliate staff to recruit, train and engage volunteers in meaningful ways.
- Guide and assist volunteers in their work, understanding that each is an individual with different capabilities.
- Train new volunteers and staff to deliver high quality, consistent customer service experience in the ReStore and ensure issues are professionally resolved and reported in a timely manner.
- Provide direction and supervision for ReStore volunteers, including Institution Community Work Crew and community service volunteers.
- Identify “sweat equity” opportunities for partner families.
Finance and Administration
- Ensure compliance with all financial reporting practices; reconciling of daily sales and the daily closing out of all financial transactions.
- Develop and enforce pricing policy and processes for store merchandise. Review and adjust as necessary for changing market conditions.
- Work in conjunction with the ReStore Manager to develop and maintain operation within the annual operating budget and recommend capital expenditures.
- Track sales data to determine categories with high to low volume and adjust procurement strategies to meet customer demand.
- Approve, ensure accurate coding and submit payable invoices on a timely basis to the ReStore Manager.
Reporting and Communications
- Create written monthly report of sales activities, expenses, volunteer hours, and outreach efforts to provide a snapshot of the current state of the ReStore.
- Work closely with the ReStore Manager to coordinate weekly and monthly schedules as well as long-term panning for volunteer needs.
- Ensure the ReStore Manager is informed on a regular basis of progress and challenges.
Educational Background:
High School Diploma
Skills/Experience:
Skills and Personal Characteristics
- Dedications to and ability to articulate the mission and core values of HFHOC.
- Ability to plan, schedule, prioritize, coordinate, delegate and manage multiple work activities.
- Demonstrate administrative, communication, financial and leadership skills.
- Attention to detail and overall quality control.
- Strong interpersonal skills, dealing with a variety of people, personalities and backgrounds.
- Excellent written and verbal communication and public relations skills.
- Physical ability to perform tasks, including lifting up to 75punds and standing for long periods at a time.
Education and Experience
- Experience in supervising and leading employees and volunteers, directing successful teams and accountable for meeting objectives.
- Experience in retail environment preferred.
- Cursory knowledge in building materials preferred.
- Demonstrated ability in training, managing, leading and developing people.
- Working knowledge in Microsoft Office, including Word, Excel and email.
- Background check required.
Performance Indicators
- Achieve sales and financial goals outlined in ReStore Business Plan.
- Develop and implement appropriate systems.
- Build store assets and enhance the mission of HFHOC.
- Manage volunteers and employees for best utilization in fulfilling objectives.
- Initiative and independent action demonstrated in handling tasks assigned.
- Strong communication with donors, customers, volunteers, partner families and staff.
- Demonstrated knowledge of operations, policies and procedures.
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 25 2018
Active Until:
Mar 25 2018
Hiring Organization:
Habitat for Humanity International
industry:
Nonprofit