Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Volunteer Engagement Specialist II is a key contributor to the mission by prioritizing volunteer engagement initiatives and delivering high-value tools, training and resources for volunteer managers and volunteers. The Volunteer Engagement Specialist partners with chapter staff to ensure that chapters are well-positioned to identify, recruit, train, engage and recognize volunteers who impact the mission at a local level. In addition to their essential focus on volunteerism, this individual also provides support for other members of the mission advancement team.
Areas of Responsibility:
- Onboards new volunteer management staff at chapters across the country through the sharing of resources and networking calls.
- Creates key volunteer training resources to improve wish quality throughout the organization such as cultural awareness, managing difficult conversations, getting to the heart of a child’s wish, etc.
- Develops essential volunteer resources to enhance chapter staff and volunteer’s ability to grant quality wishes, raise revenue and spread the Make-A-Wish mission.
- Facilitates bi-monthly volunteer manager category calls including development of meeting topics and post-call engagement follow-up.
- Develops and implement resources in support of National Volunteer Week at both the national and chapter level.
- Maintains and updates, when necessary, volunteer engagement and volunteer courses/trainings posted on DailyWISH and Make-A-Wish University.
- Builds positive relationships with chapter and national colleagues to advance volunteer engagement projects, while providing the highest level of support and customer service.
- Facilitates national post-wish survey to ensure ongoing high-quality wishes across the enterprise.
- Oversees Mission Advancement team expenses and tracks against annual team budget.
- Develops and maintains systems to track projects in process by department members, as well as projects planned for the future to provide team transparency into ongoing work.
- Responds to general public inquiries regarding Make-A-Wish wish-granting processes and procedures.
- Performs other job duties, as assigned.
Educational Background:
High school diploma or general education degree (GED) required; Bachelor’s degree in business or related field preferred.
Skills/Experience:
- Possesses excellent interpersonal skills and follow-through, with a strong ‘can-do’ attitude and customer service focus, demonstrating the ability to work with a variety of internal/external stakeholders in a professional manner.
- Excellent written and verbal communication skills with attention to detail.
- Demonstrated consultation, collaboration, and negotiation skills.
- Strong organizational skills with ability to handle multiple projects and deadline pressures.
- Self-motivated, highly adaptable to change, and able to work in a fast-paced environment.
- Ability to handle highly confidential and sensitive information.
- 3 years of experience working in the non-profit industry, volunteer engagement or customer service field preferred.
- Advanced knowledge of Microsoft Office applications, Smartsheet and database management required.
- Working knowledge of nonprofit organizations is helpful.
Compensation/Benefits:
- ompetitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
- *100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
- *100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Sick Days, 10 Paid Holidays, and 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 20 2019
Active Until:
Dec 21 2019
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit