Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Technical Support Specialist I is a key contributor to the mission by assisting in the procurement, installation, and life-cycle maintenance of IT hardware and software (PCs, peripherals, operating systems, telecom equipment, and other software). Participates in the day-to-day operations of the helpdesk, ensuring prompt, accurate, and courteous call resolution resulting in overall client satisfaction.
Areas of Responsibility:
- Installs, and maintains IT hardware and software to meet the Make-A-Wish Foundation’s needs and keep the organization functioning at optimal capacity.
- Provides technical support on servers, networks, PCs, or telecom equipment. Performs software/hardware troubleshooting, patches, and reinstallations.
- Maintains Active Directory accounts, creating, disabling, deleting, and assigning permissions.
- Performs back-up and data recovery using Backup Exec, tape drives, and offsite storage.
- Maintains email accounts including permissions, mailbox size, Outlook Web Access, and mobile device set-up.
- Participates in the daily operation of the Helpdesk, ensuring calls are handled and resolved in a prompt, accurate, and courteous manner.
- Provide end users with information, support, and training on the organization’s products and services.
- Assists with new office set-ups. Office expansions, including relocation, and/or installation of voice/data solutions, LAN and PC equipment.
- Acts as support for disaster recovery solutions including off-site storage, backup/recovery platform maintenance, and documentation.
- Performs other job related duties, as assigned.
Educational Background:
High school diploma or general education degree (GED) required; Bachelor’s degree in Computer Information Systems or related field preferred.
Skills/Experience:
- Demonstrated successful problem solving abilities.
- Possess strong written and verbal communication skills. Exhibit ability to translate technical concepts into laymen’s terms.
- Engage effectively with professionals at all levels of the organization.
- Organize work, prioritize and make timely decisions with sound judgment.
- Minimum of 1 - 3 years hands-on experience in a Help Desk or technical support environment.
- Advanced knowledge of Microsoft Office applications required.
Working Conditions:
- Work in an office environment.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Compensation/Benefits:
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
- *100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
- *100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Paid Holidays, 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 21 2019
Active Until:
May 21 2019
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit