The mission at Make-A-Wish America is to grant the wish of every child diagnosed with a critical illness. The Receptionist/ Office Coordinator is a key contributor to the mission by providing front office and administrative support for the Executive Office, managing calls to the National Office on a multiple line telephone system, and greeting guests in a professional, friendly, and hospitable manner.
Areas of Responsibility:
- Answers incoming calls, transfers, and takes messages as needed. Directs callers to voice mail system when necessary. Takes overall responsibility for distribution of calls.
- Greets visitors in a professional manner, and ensures their needs are met in a timely manner.
- Maintains reception and lobby area, keeping it neat and organized.
- Responds to emails from the Make-A-Wish Foundation of America’s (MAWFA) general mail box. Distributes faxes to National Office staff via email.
- Provides clerical support to the National Office with supervisor approval.
- Takes care of supplies and general upkeep.
- Maintains National Office Documents.
- Oversees the Trip Reduction Plan program for the National Office.
- Assists in the timely preparation and submission of accurate expense reports.
- Assists with the maintenance of files and records related to the national board and its committees.
- Performs other related job duties, as assigned.
Educational Background:
1 year certificate from college or technical school; or related experience.
Skills/Experience:
- Bilingual (English/Spanish) preferred.
- Excellent phone etiquette, verbal and written communication skills.
- Ability to handle multi-line telephone system, and distribute calls appropriately.
- Provide excellent customer service to internal and external customers.
- Ability to take direction, prioritize, perform multiple tasks simultaneously.
- Ability to handle highly confidential and sensitive information.
- Knowledge of Microsoft Office applications preferred.
- Ability to type 50 wpm.
Compensation/Benefits:
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
- *100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
- *100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Paid Holidays, 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 29 2019
Active Until:
Apr 29 2019
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit