The Make-A-Wish internship program is designed for current undergraduate or graduate students who have a goal of being a marketing communications professional in the nonprofit sector. The purpose of the internship program is to help undergraduate and/or graduate students further cultivate their writing skills through a real-life work experience.
The IT Applications Internship offers practical work experience and an introduction to Application Development within a Structured Agile Framework (SAFe). Our development teams support a variety of business applications both custom developed and commercial off-the-shelf. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.
Throughout the internship, duties and responsibilities could include:
- Learn day-to-day functions of the IT department and provide assistance in streamlining processes where applicable
- Utilize Salesforce.com, an industry leading database (CRM), behind the scenes, and learn valuable data management and software administration skills
- Support the ongoing development and data integrity of our database
- Ensure data cleanliness and security
- Address data quality issues such as duplicates, unlinked or incomplete records
- Assist in developing creative and innovative company specific training videos, user guides and documents
- Assist with updating documentation for training purposes on demand
- Gain knowledge about our organization within Salesforce
- Keep yourself and the Salesforce Administrative team up to date on current features and enhancements
- Present new ideas or process innovations during brainstorming meetings
- Activate and deactivate users when prompted (assist with password and lock out issues)
- Document user requests by creating work items with detailed description of problem/feature requests
- Strong attention to detail, good organization skills and ability to prioritize
- Possess excellent verbal and written communication skills
- Be able to handle multiple projects and initiatives while maintaining a strong sense of urgency
- Ability to maintain a high level of confidentiality with information
- Proficiency in MS Suite and internet research tools
- Some volunteer experience preferred, although not required
Knowledge of the following is helpful but not required:
- Web Development technologies such as JavaScript, C#, Python and HTML
- Databases (Oracle, MS SQL, My SQL, other relational DB products)
- Operating Systems (Windows 10, Unix, Linux)
- CRM (Salesforce – Administration, configuration, APEX, Visualforce, Reports/Dashboards)