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IT Applications Intern

This job is no longer available

Phoenix, AZ, USA

The Make-A-Wish internship program is designed for current undergraduate or graduate students who have a goal of being a marketing communications professional in the nonprofit sector. The purpose of the internship program is to help undergraduate and/or graduate students further cultivate their writing skills through a real-life work experience.

The IT Applications Internship offers practical work experience and an introduction to Application Development within a Structured Agile Framework (SAFe). Our development teams support a variety of business applications both custom developed and commercial off-the-shelf. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.

Areas of Responsibility: 

Throughout the internship, duties and responsibilities could include:

  • Learn day-to-day functions of the IT department and provide assistance in streamlining processes where applicable
  • Utilize, an industry-leading database (CRM), behind the scenes, and learn valuable data management and software administration skills
  • Support the ongoing development and data integrity of our database
  • Ensure data cleanliness and security
  • Address data quality issues such as duplicates, unlinked or incomplete records
  • Assist in developing creative and innovative company-specific training videos, user guides and documents
  • Assist with updating documentation for training purposes on demand
  • Gain knowledge about our organization within Salesforce
  • Keep yourself and the Salesforce Administrative team up to date on current features and enhancements
  • Present new ideas or process innovations during brainstorming meetings
  • Activate and deactivate users when prompted (assist with password and lock out issues)
  • Document user requests by creating work items with detailed description of problem/feature requests
  • Strong attention to detail, good organization skills and ability to prioritize
  • Possess excellent verbal and written communication skills
  • Be able to handle multiple projects and initiatives while maintaining a strong sense of urgency
  • Ability to maintain a high level of confidentiality with information
  • Proficiency in MS Suite and internet research tools
  • Some volunteer experience preferred, although not required

The ideal intern will be a junior or senior working toward a Bachelor’s degree or higher at an accredited university and in good academic standing.  Knowledge of the following is helpful but not required:

  • Web Development technologies such as JavaScript, C#, Python and HTML
  • Databases (Oracle, MS SQL, My SQL, other relational DB products)
  • Operating Systems (Windows 10, Unix, Linux)
  • CRM (Salesforce – Administration, configuration, APEX, Visualforce, Reports/Dashboards)

Organization Info

Make-A-Wish America

Phoenix, AZ, United States
About Us

We grant the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.

Based in Phoenix, the Make-A-Wish Foundation® is one of the nation's leading charities, serving children in every community in the United States, Puerto Rico and Guam. With the help of generous donors and approximately 25,000 volunteers nationwide, the Make-A-Wish Foundation grants a wish every 38 minutes, on average. Since our inception in 1980, we have granted more than 226,000 wishes. Visit the Make-A-Wish Foundation of America at ( and discover how you can share the power of a wish®.

Listing Stats

Post Date: 
Aug 2 2019
Active Until: 
Sep 2 2019
Hiring Organization: 
Make-A-Wish America