Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Business & Process Improvement Manager is a key contributor to the mission by leading projects focused on key strategic initiatives.
The Business & Process Improvement Manager is responsible for leading projects focused on key strategic initiatives for Make-A-Wish® America. The manager will work closely with senior leadership, and cross-functional teams to develop and execute strategies collaboratively and drive the organization forward. Projects include formulation of long-term strategic priorities and plans, analysis and recommendations, external benchmarking, and internal business performance improvement and evaluation.
Areas of Responsibility:
- Business Process Improvement – reaches across the organization to assess gaps and identify solutions
- Problem Solving – gathers data, formulates hypotheses and makes recommendations
- Agent of Change – drives change management, prepares leadership through well written updates and presentations while promoting cross functional coordination and alignment and ensures a quality outcome
- Analytic Leadership - develops business cases, formulates hypotheses, evaluates return on investment and recommends prioritization based on analytical evaluation
- Project Management – leads and manages a portfolio of projects
- Program Management – establish standardized program management templates and discipline for key strategic initiatives and provide status reporting to key stakeholders
Educational Background:
Industrial Engineer or similar Undergraduate degree required. Master’s degree preferred.
Skills/Experience:
- Process Improvement – ability to increase efficiency and effectiveness of processes. May include 6 Sigma & Lean background.
- Business Transformation – experience in driving transformational efforts within a mid to large sized organization
- Program/Project Management – experience in leading projects, as well as managing a portfolio of projects across various departments and disciplines
- Analytical Insights – experience in framing key strategic questions to answer and complex problems with executive leadership
- Analytic Aptitude – data driven analytics experience to support and justify recommendations
- Strategic Mindset – having a big picture view of opportunities, with the ability to define tactical implementation plans
- Financial Acumen – ability to create business cases and evaluate initiatives based on return on investment
- Consulting Experience – ability to identify gaps, develop strategy and promote associated plans to drive improvement
- Collaboration - understands organizational dynamics, navigates expertly and can achieve success in a consensus driven, team-oriented environment
- 4+ years professional experience in project management, strategy and/or consulting required.
- Strong computer skills required, specifically in Microsoft Office applications.
- Prior experience working in a non-profit organization desired.
Working Conditions:
- Work in an office environment.
- Some travel may be required.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Compensation/Benefits:
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
- *100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
- *100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Paid Holidays, 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 12 2019
Active Until:
Mar 12 2019
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit