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Business and Process Improvement Manager

This job is no longer available

Phoenix, AZ, USA

Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America.  The Business and Process Improvement Manager is a key contributor to the mission by leading projects focused on key strategic initiatives for Make-A-Wish® America. The manager will work closely with senior leadership, and cross-functional teams to develop and execute strategies collaboratively and drive the organization forward.  Projects include formulation of long-term strategic priorities and plans, analysis and recommendations, external benchmarking, and internal business performance improvement and evaluation.

Areas of Responsibility: 
  • Business Process Improvement – reaches across the organization to assess gaps and identify solutions
  • Problem Solving – gathers data, formulates hypotheses and makes recommendations
  • Agent of Change – drives change management, prepares leadership through well written updates and presentations while promoting cross functional coordination and alignment and ensures a quality outcome
  • Analytic Leadership - develops business cases, formulates hypotheses, evaluates return on investment and recommends prioritization based on analytical evaluation
Educational Background: 
Industrial Engineer or similar Undergraduate degree required. Master’s degree preferred.
  • Process Improvement – ability to increase efficiency and effectiveness of processes.  
  • Business Transformation – experience in driving transformational efforts within a mid to large sized organization.
  • Analytical Insights – experience in framing key strategic questions to answer and complex problems with executive leadership.
  • Analytic Aptitude – data driven analytics experience to support and justify recommendations.
  • Strategic Mindset – having a big picture view of opportunities, with the ability to define tactical implementation plans.
  • Financial Acumen – ability to create business cases and evaluate initiatives based on return on investment.
  • Consulting Experience – ability to identify gaps, develop strategy and promote associated plans to drive improvement.
  • Collaboration - understands organizational dynamics, navigates expertly and can achieve success in a consensus driven, team-oriented environment.
  • 4+ years professional experience in process improvement required.
  • Lean 6 Sigma Black Belt required.
  • Strong computer skills required, specifically in Microsoft Office applications.
  • Prior experience working in a non-profit organization desired.
  • Competitive compensation with annual incentive potential 
  • Comprehensive benefit package: Medical, Vision, Dental, Wellness *100% employer paid for employee* 
  • Health and Flexible Spending Account Options 
  • Short Term Disability, Long Term Disability and Life Insurance *100% employer paid for employee* 
  • 401(k) Retirement Savings Plan  
  • 15 PTO days, 10 Paid Holidays, 2 Personal Days 
  • Maternity Leave 
  • Educational Tuition Assistance 
  • Employee Awards and Recognition Programs 
  • Individual and Leadership Development  
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets 

Organization Info

Make-A-Wish America

Phoenix, AZ, United States
About Us

We grant the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.

Based in Phoenix, the Make-A-Wish Foundation® is one of the nation's leading charities, serving children in every community in the United States, Puerto Rico and Guam. With the help of generous donors and approximately 25,000 volunteers nationwide, the Make-A-Wish Foundation grants a wish every 38 minutes, on average. Since our inception in 1980, we have granted more than 226,000 wishes. Visit the Make-A-Wish Foundation of America at ( and discover how you can share the power of a wish®.

Listing Stats

Post Date: 
Aug 18 2019
Active Until: 
Sep 18 2019
Hiring Organization: 
Make-A-Wish America