Together, we create life-changing wishes for children with critical illnesses. This is our mission at Make-A-Wish America. The Application Support Specialist is a key contributor to the mission by serving as a liaison between product and developers to assist in defining scope, documenting and/or validating business requirements, identifying gaps, as well as assist with the applications implementation and support process.
Areas of Responsibility:
- Produce detailed functional requirement specifications from existing systems, previous drafts, and SME interviews.
- Conduct gap analyses.
- Conduct gap analyses.
- Design and develop software applications, project prototypes, proofs of concept & client demos.
- Analyzes functional problems and determines techniques and requirements most feasible for processing the data.
- Oversees the implementation and testing of enhancements to the platform.
- Capture, mitigate and /or escalate issues in a timely fashion.
- Troubleshoot & evaluate requests that filter through ticketing system.
- Support tracking of bugs/enhancements/features as part of the change management process.
- Support maintenance of business systems and interface applications.
- Maintains understanding of current technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.
- Provide Tier 3 support to chapters and business.
- Performs other related job duties, as assigned.
Educational Background:
B.S. in Computer Science, Engineering or possess equivalent work experience.
Skills/Experience:
- Demonstrated successful development and implementation of new technologies and work processes.
- Knowledge of enterprise architecture and scalability.
- Familiarity with SaaS applications.
- Proficiency in project management, research and data analysis, program delivery, and business planning.
- Possess strong written and verbal communication skills.
- Engage effectively with professionals at all levels of the organization.
- Organize work, prioritize, and delegate to meet deadlines, and make timely decisions with sound judgment.
- Strong knowledge and working experience in QA and UAT.
- Proven history of self-direction and ability to carry out assignments from beginning to end.
- Analytical thinker, problem solver with high attention to detail.
- Professional demeanor and adaptable to change.
- Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Agile.
- Knowledge of Blackbaud products, Samanage and/or Salesforce is helpful.
Compensation/Benefits:
- Competitive compensation with annual incentive potential
- Comprehensive benefit package: Medical, Vision, Dental, Wellness
- *100% employer paid for employee*
- Health and Flexible Spending Account Options
- Short Term Disability, Long Term Disability and Life Insurance
- *100% employer paid for employee*
- 401(k) Retirement Savings Plan
- 15 PTO days, 10 Paid Holidays, 2 Personal Days
- Maternity Leave
- Educational Tuition Assistance
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 18 2019
Active Until:
Aug 18 2019
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit