Manages all aspects of network and server performance, security, back-up, user account management, email systems, internet access, office systems and applications. Support and maintain the corporate LAN/WAN infrastructure.
Areas of Responsibility:
Core Competencies:
- Achieves Results – Execution, energy, results driven and action oriented.
- Succeeds through Teamwork and Collaboration – Team focused, cooperative, gains trust , networks, shares credit for accomplishments, shows openness to others views and feedback.
- Communicates Effectively and Candidly – Candid, sincere, open, clear, concise, professional, keeps the right people and employees informed.
- Develops Self/Others – Seeks growth and improvement for self and employees, embraces development.
- Customer Focused – Seeks to exceed customer’s expectations and represent MAWA well while doing so.
- Works/Leads with Integrity and Professionalism – Lives MAWA’s values, is a positive influence, questions status quo, takes initiative and embraces change.
Duties & Responsibilities:
- Assists in overseeing the performance of the network and servers, ensuring a smooth running technology infrastructure, complete with back-up.
- Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replaces defective components when necessary.
- Performs audits, preventative maintenance, upgrades, patch management, and firmware upgrades.
- Supports network related projects according to agreed upon budget and schedules.
- Monitors and maintains email applications and virus protection.
- Assists in the management and maintenance of disaster recovery systems.
- Partners in a 24/7 systems support team ensuring optimum network functionality, performing maintenance requiring server downtime after-hours.
- Maintains and supports security policy, implementing security measures to protect data, software, and hardware.
- Partners with users’ to resolve issues and problems they are experiencing related to system performance.
- Performs other related job duties, as assigned.
Educational Background:
Bachelor’s degree in Computer Information Systems or related field required.
Skills/Experience:
Knowledge and Abilities:
- Demonstrated successful problem solving abilities.
- Proficiency in project management, and research and data analysis.
- Possess strong written and verbal communication skills.
- Engage effectively with professionals at all levels of the organization.
- Organize work, prioritize, and delegate to meet deadlines, and make timely decisions with sound judgment.
Qualifications:
- Minimum of 3 -5 years hands-on experience supporting a medium sized network.
- Hands-on experience with Microsoft networks and products including Exchange Server, Remote Access Server, Terminal Server, etc.
- Advanced knowledge of Microsoft Office applications required.
Working Conditions:
- Work in an office environment.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 20 2017
Active Until:
Oct 20 2017
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit