Serve as the liaison between the entertainment industry and Make-A-Wish chapter representatives to manage the fulfillment of celebrity related wishes.
Areas of Responsibility:
- Researches, cultivates, and maintains relationships with celebrity handlers, publicists, and community relations offices to support pending wish requests.
- Provides customer service to chapters and international affiliates to schedule wishes, plans the experience to fit the child and/or family needs, coordinates onsite support and manages wish experience expectations.
- Researches production schedules, fashion, and film related events for potential wish experiences.
- Supports the fulfillment of wishes that involve various celebrities related to film, television, fashion, video games, comedians, magicians, politicians, etc.
- Maintains information in Salesforce database and runs reports to review pending wishes, completed wishes, and general workload.
- Assists chapters in wish/event related tasks including booking hotels and travel arrangements, preparing wish family itineraries, and occasionally act as an onsite escort for the wish.
- Ensures complete understanding of the wish family needs and wants, medical and/or mobility issues, and schedule restrictions in order to seamlessly fulfill the request.
- Assists with the coordination of publicity requests, obtaining prior approval as needed.
- Assists in the development and updating of policies, procedures, and templates for wish fulfillments relating to entertainment and sporting events and/or personalities.
- Analyzes wish feedback in order to build on the successes and make improvements for future wish fulfillments.
- Assists in providing wish stories and pictures for various communication vehicles to enhance and/or increase the visibility of the organization acquiring the appropriate releases and approvals.
- Performs other related job duties, as assigned.
Educational Background:
Bachelor’s degree in Communication, Public Relations, Event Planning or related field required.
Skills/Experience:
- Minimum of 2 - 3 years experience working in the sports or celebrity industry and/or event planning.
- Strong computer skills required, specifically in Microsoft Office applications.
- Prior experience with Salesforce desired.
- Prior experience working in a non-profit organization desired.
Working Conditions:
- Work in an office environment.
- Some travel may be required.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours.
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 27 2017
Active Until:
Oct 27 2017
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit