The Head of Supporter Engagement will lead the engagement, fundraising, and retention of World Vision NZ’s Supporters whilst contributing to reshaping the World Vision experience. This role will manage the Supporter Journeys (CX) and align the ‘’right product experience to the ideal supporter segment’’. Reporting into the Marketing and Engagement Director, this position leads 3 direct Managers and over 20 staff in our Penrose office.
Areas of Responsibility:
- Lead Product Management (including pricing, retention, positioning, Supporter experience (CX), Supporter Journeys & insights)
- Optimise Fundraising to our current Supporters
- Grow acquisition of new Supporters within the Tele-Sales channel
- Champion Supporter satisfaction through our Customer Care team
Skills/Experience:
The successful applicant will benefit from being part of an experienced and effective team here in New Zealand as well as being part of the global World Vision partnership.
What we're looking for:
- Experience in a similar leadership role with demonstrated ability to propose, initiate and lead result outcome-based initiatives.
- Excellent people leadership, networking, negotiation and communication skills.
- Proven senior technical leadership in marketing, (preference for Marketing & Fundraising experience).
- Strong in report writing, research and developing actionable plans and commercial outcomes.
- Experience in managing and planning budgets both operation and project.
- Excellent project management skills using current methodologies.
- Strong interpersonal skills with proven ability to build and maintain strong relationships, functional with internal and external stakeholders.
- Works collaboratively with a strong team spirit.
- An affinity to Christian beliefs and values.
Compensation/Benefits:
These are just a few of the reasons World Vision is a great place to work:
- Our culture is fun, professional and supportive.
- We employ fantastic people who are experts in their field and great mentors.
- We celebrate our successes.
- We are the largest international NGO in NZ.
- We are part of the world’s largest Children’s aid organisation with over 40,000 staff globally.
- We work alongside hundreds of other WV global marketing leaders, and also partner with World Vision International’s marketing team.
- We make a difference in people's lives every day!
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 21 2018
Active Until:
Jan 21 2019
Hiring Organization:
World Vision
industry:
Nonprofit