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ReStore Customer Service Lead

Park City, UT, USA
Full-time

Position is responsible for assisting customers and providing the ultimate in customer service, serving as ambassadors for Habitat. They are the first and last smiling faces customers see as they enter and leave the store. They are friendly and energetic. They must represent Habitat favorably within the community, develop and maintain good relationship with customers, donors, volunteers and partners. Attitude is key. At all times, this leader must be an example to other associates, volunteers, and the community in demonstrating Habitat principles, adherence to ReStore procedure and safety guidelines, and demonstrating work ethic and productivity.

Areas of Responsibility: 
  • Serve as a lead cashier to accurately ring up purchases. Oversee opening and closing procedures for the cash register.
  • Assisting customers by answering questions and enhancing their shopping experience.
  • Answer incoming phone calls and answering questions.
  • Supervising the scheduling and work flow of other CS associates and front end volunteers.
  • Training and mentoring of CS associates and volunteers, handling some elevated issues, and performing assigned lead roles and functions.
  • Assisting management in personnel including hiring, training and evaluations of CS Associates.
Skills/Experience: 
  • Handling cash, basic math, counting skills, calculator use. Must have knowledge of basic computer skills.
  • Must have at least 1 year of supervisory retail experience.
  • Successful employees will have problem solving and analytical ability to utilize time management and space management to juggle an ever-changing environment.
  • Communication skills and interpersonal skills are important for dealing with customers as well as fellow staff members.

Organization Info

Habitat for Humanity International

Overview
Headquarters: 
Americus, GA, United States
Annual Budget : 
$100-500M
Founded: 
1987
About Us
Mission: 

Habitat for Humanity believes that every man, woman and child should have a decent, safe and affordable place to live. We build and repair houses all over the world using volunteer labor and donations. Our partner families purchase these houses through no-profit, no-interest mortgage loans or innovative financing methods. As a nonprofit, ecumenical Christian ministry that builds with people in need regardless of race or religion, we welcome volunteers and supporters from all backgrounds.

Listing Stats

Post Date: 
Nov 6 2019
Active Until: 
Dec 6 2019
Hiring Organization: 
Habitat for Humanity International
industry: 
Nonprofit