Assist the Hope Lodge Manager in overseeing the management of a residential hospitality house for adult cancer patients and caregivers. May manage assigned staff and/or volunteers in day-to-day operations and to support the execution of lodge activities and events. Ensures strong customer relations with guests and external partners while maintaining a positive supportive environment. Implements CRM principles as standard business practice.
- Provides back up to the Hope Lodge Manager in all areas necessary to ensure a smoothly running Hope Lodge.
- Serves as the “acting” Hope Lodge Manager in the event of Manager’s absence.
- Maintains visibility and availability for guests to ensure that superior service is provided.
- Manages a pool of volunteers, which includes: recruiting, training, scheduling and supervision of volunteers.
- Assists Manager in training and scheduling of Lodge employees.
- Coordinates, oversees and participates in lodge activities and events, including developing, scheduling, communicating, promoting and executing these activities and events.
- Maintains accurate data files and records, submits timely and accurate reports within established timelines.
- Generates appropriate monthly and quarterly tracking reports for the purpose of monitoring services provided and referrals made.
- Schedules the occupancy of rooms, inform guests of Lodge policies and procedures and ensures that they are adhered to.
- Assist Hope Lodge Manager to ensure compliance with all appropriate standards (e.g., OSHA, risk management, ADA).
- Provides tours for civic, community and health care groups.
- Performs any necessary responsibility in the absence of Manager, other staff or volunteers.
- Refers available ACS services and programs; ensure guests are linked to their ACS community for additional support and information upon their departure.
- Undertakes other duties as assigned.
- At least one year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education.
- Computer literacy and experience with Microsoft Office software essential.
- Excellent interpersonal communication and presentation skills required.
- Management and volunteer experience preferred.
- Must have an active CPR/AED certification
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.