Habitat for Humanity brings people together to build homes, communities and hope. Our vision is a world where everyone has a decent place to live.
Reporting to the Program Manager, the Program Assistant “PA” serves as the first point of contact for individuals inquiring about our services, and as a vital connection point for program applicants and recipients. The PA acts as a facilitator, assisting applicants throughout the process by answering questions, sending information, and making occasional home visits to assist homeowners with the application process. Secondarily the PA also supports the activities of the Home Preservation team.
Areas of Responsibility:
- Respond to inquiries from community members via phone and email
- Assist walk-in applicants
- Visit applicants in their homes as needed to assist them in completing paperwork and in locating required documentation
- Receive and review applications from potential clients, field calls and disseminate information
- Create and maintain both paper and electronic client files
- Ensure client intake and communication is timely, accurate, and appropriate
- Maintain Salesforce database via data entry
- Together with Operations Coordinator, generate regular reporting
- Create document templates for integration into database
- Scan documents and save to file servers
- Schedule site visits for, and collect paperwork from construction field staff
- Prepare Environmental Reviews and other forms required for compliance with government funding regulations
Skills/Experience:
- Strong motivation to help others
- Patient, helpful and solutions-oriented communication style
- Ability to communicate clearly with vulnerable populations
- Customer service experience desired but not required
- Valid California Drivers License, and ready access to a vehicle required
- Basic computer literacy required
Working Environment/Minimum Physical Requirements:
- Primary work will be performed at the Oakland office
- Occasional evening and weekend meeting attendance required
Organization Info
Listing Stats
Post Date:
Oct 7 2019
Active Until:
Nov 7 2019
Hiring Organization:
Habitat for Humanity International
industry:
Nonprofit