In support of Planned Parenthood of Central and Western New York’s (PPCWNY’s) mission, the Patient Services Specialist will be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.
Areas of Responsibility:
- Greet patients, visitors, and colleagues in a friendly, courteous, and professional manner
- Operate telephones efficiently by promptly answering the telephone, screening telephone calls and referring appropriately, and recording and delivering telephone messages as necessary
- Address patient concerns in a prompt, courteous, confidential, and caring manner
- Maintain a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations
- Schedule, confirm and reschedule patient appointments as needed in a timely, efficient manner
- Verify and/or create patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billing
- Verify and/or generate required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement – Insurance form
- Verify insurance eligibility and coverage prior to services being rendered
- Request photo identification and insurance information from patients in accordance with our policy
- Interface with Phreesia to check in and register patients
- Assess patients for their placement on a Discount Fee Schedule
- Request income information from patients by completing the appropriate documentation
- Assess eligibility and screen patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
- Assist patients with completion of insurance forms as necessary; assist in obtaining necessary program eligibility documentation, if necessary
- Collect payment and inform client of any outstanding financial responsibility
- Verify checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receipt
- Provide emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure
- Review charges for completeness and accuracy; enter client visit record (CVR) data into EPM
- Follow appropriate cash handling procedures
- Fax and/or scan medical records requests and paperwork, as directed
Educational Background:
High School Diploma or GED
Skills/Experience:
- 1-3 years of experience in healthcare preferred; experience in customer service desirable; must be able to handle client information discreetly
- Must be organized, able to prioritize tasks and handle multiple projects
- Must have excellent customer service and communication skills and be comfortable with multi-tasking
- Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens
- Ability to work independently
- Bilingual would be beneficial
- Must be able to work a flexible schedule with ability to travel to multiple sites when needed
- Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
- A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Compensation/Benefits:
Commensurate with experience
Additional Information:
This is a full-time position; regular schedule will be Monday – Friday with rotating Saturdays.
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 29 2017
Active Until:
Dec 29 2017
Hiring Organization:
Planned Parenthood Federation of America
industry:
Nonprofit