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RQI Partners - Help Desk Specialist

This job is no longer available

Provide customer support and technical assistance for all RQI Partners programs.

Areas of Responsibility: 
  • Answer phone calls and emails from customers including internal and external field personnel
  • Create and maintain service tickets for all customer interactions, through to closure
  • Collaborate and discuss solutions internally and outside the department to coordinate most effective solution.
  • Software testing as required for all products
  • Customer feedback reporting and escalation
  • Providing exemplary customer service to all
  • Identify emerging all issues for products; collect information, test and confirm, escalate as needed, provide team(s) work around or solution.
  • Work with HealthStream Customer service team to ensure collaboration on escalations and solutions delivery.
  • RQI communication management and coordination with customers and RQI sales team
  • Strong computer troubleshooting
  • Proficiency with Excel and Import File configuration
  • Work efficiently and collaboratively in a team environment
Educational Background: 
Bachelor’s degree in related field or equivalent combination of education and experience
Skills/Experience: 
  • 1-2 years’ experience in a customer service role supporting SaaS
  • Strong communication skills, both written and verbal
  • Ability to multi-task and switch gears easily
  • Basic troubleshooting skills for PC’s
  • Project Management Experience preferred
  • Occasional travel required

Organization Info

American Heart Association | American Stroke Association

Overview
Headquarters: 
Dallas, TX, United States
Annual Budget : 
More than $500M
Founded: 
1949
About Us
Mission: 

The American Heart Association's mission is to build healthier lives free of cardiovascular diseases and stroke, America's No. 1 and No. 5 killers.

Founded in 1924, our organization now includes more than 30 million volunteers and supporters. We fund innovative research, fight for stronger public health policies, and provide critical tools and information to save and improve lives.

Listing Stats

Post Date: 
Feb 17 2019
Active Until: 
Mar 17 2019
Hiring Organization: 
American Heart Association | American Stroke Association
industry: 
Nonprofit