Under general supervision of the Director of Abortion Operations, the Health Center Manager provides leadership and direction within the clinic to support a team-based, customer-focused, results-oriented service model that achieves clinical, operational and financial goals. As a leader in the organization, the Health Center Manager is responsible for achieving key financial and operational objectives which support the mission and strategies of Planned Parenthood Indiana and Kentucky.
Areas of Responsibility:
- Develops and maintains an environment for clinically sound and safe patient care across Abortion and Family Planning extended scope of service. Complies with all state and federal abortion laws and regulations.
- Responsible for all aspects of employment for health center staff and volunteers. Responsible for staffing center effectively by hiring, coaching and training staff, to provide all clinic services per their job descriptions. Monitors and evaluates staff and volunteers in their daily performance, including discipline. Staff within a surgical health center environment includes Physicians, Advanced Practice Nurses, Registered Nurses, as well as Medical Assistants.
- Leads clinic staff in development of a culture that fosters positive attitudes and trust among staff to achieve clinic goals and objectives. Assists all staff in creating and maintaining a team-based clinic plan to meet PPINK’s goals and objectives.
- Works closely with the Risk and Quality Management Committee to ensure compliance with State, laboratory, and organizational measures. Performs regular medical record and process audits to determine compliance with affiliate policies and procedures. Develops and implements corrective action plans as needed. Monitors completion of logs, training, and remediation plans in accordance with these measures. Defines results. Monitors quality and implements changes to maintain high standards.
- Implements and supports a customer-focused service model. Maintains an awareness of customer needs and responds to customer requests in a timely manner.
- Responsible for financial management of the health center. Monitors monthly financial statements and client visits. Manages revenue, expenses and staffing to ensure successful operations and financial stability. Accountable for daily reconciliation and submission of deposits and logs.
- Manages health center budget. Assists Director of Surgical Operations with development of budget.
- Schedules clinic sessions and arranges for staff coverage. Assures clinic provides customer focused service delivery and meets productivity and patient load goals.
- Assures timely and accurate clinic reporting, record keeping, data entry and inventory control.
- Ensures that all security policies and procedures, OSHA and CLIA guidelines are implemented and that staff are trained in their application.
- Performs clinical duties as needed.
- Initiates and maintains relationships within the community in support of PPINK mission and goals.
- *Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Educational Background:
Bachelor’s degree in health care field e.g. nursing, healthcare administration, public health
Skills/Experience:
Required Qualifications
- Requires comprehensive Health care experience with high level of knowledge of healthcare concepts and documented leadership experience, which is typically gained through 5-8 years of progressive experience.
Desired Qualifications
- Current RN license or eligible for licensure in state where health center is located
- Master’s degree in health care field e.g. nursing, healthcare administration, public health
- Experience working with high risk and/or diverse populations
DEVELOPING/DIRECTING OTHERS:
- Strives to improve the skills of subordinates or others by providing clear, behaviorally specific performance feedback, effective coaching and mentoring, and development experiences and opportunities. Uses interpersonal style and the power of one’s position to set expectations for others, enforce standards, and tell others what they must do towards the accomplishment of identified goals and objectives. Ensure that ethics and honesty are valued and exhibited in work products and daily behavior of self and others.
CUSTOMER SERVICE:
- Demonstrates concern for meeting internal and external customer needs in a manner that provides satisfaction. Anticipates additional needs of the customer beyond their current use of Planned Parenthood of Indiana and Kentucky services. Understands and finds solutions within the limits of what is available. Can solve problems with minimal disruption. Communicates openly and directly. Able to change communication style according to the needs of the audience and the situation.
TEAMWORK:
- Able to gain cooperation from others and work collaboratively toward solutions which generally benefit all involved parties. Proactively identifies opportunities to assist others and ensures that information is communicated accurately and timely to all necessary parties. Behaves honestly and ethically. Communicates openly and directly. Able to change communication style according to the needs of the audience and the situation.
PLANNING AND ORGANIZING:
- Establishes a systematic course of action to accomplish specific objectives. Determines priorities and uses time effectively. Completes the workload required of the position. Able to change priorities according to the work load and asks for assistance as appropriate.
ACHIEVEMENT ORIENTATION:
- Self-starting. Independently demonstrates a desire to set and meet objectives, to find a better or more efficient way to do things, and to compete against a self-defined standard of excellence.
ATTENTION TO DETAIL:
- Thorough in accomplishing a task. Double checks work before turning in. Accurately completes all areas involved no matter how small.
EXPERTISE (Technical or Procedural):
- Possesses specialized knowledge or skills to accomplish a result. Picks up on technical things quickly; is good at learning new skills. Often referred to as a “quick learner”.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.
SPECIAL REQUIREMENTS:
- Ability to maintain confidentiality of all Planned Parenthood of Indiana and Kentucky business and activities on and away from the job. Regular attendance during designated working hours is required.
LICENSES/CERTIFICATION:
- Basic Life Support
Additional Information:
Planned Parenthood of Indiana and Kentucky is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 30 2017
Active Until:
Dec 30 2017
Hiring Organization:
Planned Parenthood Federation of America
industry:
Nonprofit