*Preferred location: Melbourne, Australia. Other possible locations include Manila, Philippines; Kuala Lumpur, Malaysia; Nairobi, Kenya & Singapore.
PURPOSE OF POSITION:
The IT Director I role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
KEY RESPONSIBILITIES:
Business and IT Strategy:
- Develops the tactical components and strategies to achieve goals at an enterprise level.
Change Management:
- Articulates change.
Governance:
- Leads or participates in a customer advisory board to manage IT services demand.
Architecture:
- Provides input to technology planning within multiple functional areas.
Process Improvements:
- Manages the improvement processes that impact customer satisfaction and relationships.
Finance:
- Participates in the development of IT budgets.
IT Technology Development:
- Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.
Service Level Agreements (SLAs):
- Participates and provides input to the SLA development process.
Vendor Managment:
- Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Resource Management:
- Meets regularly with team to gather work statuses.
Workforce Planning:
- Identifies the roles, skills and knowledge required to achieve goals.
KNOWLEDGE, SKILLS & ABILITIES:
- Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Preferred:
- Experience with Project Management.
Work Environment/Travel:
- The position requires ability and willingness to travel domestically and internationally up to 25% of the time.