Oversee the operation and activities of the Hope Lodge a residential hospitality house for adult cancer patients and caregivers, ensuring that the Hope Lodge mission and guiding principles are met. Provides assistance and support to guests, volunteers, and other visitors as appropriate. Ensures a safe, supportive, “home away from home” environment at all times during shifts.
The schedule for this role is 4:30pm - 10:30pm, Sunday, Tuesday and Thursday, with the availability to pick up additional hours as needed.
- Maintains the safety and comfort of guests, volunteers, and other visitors as a primary focus.
- Provides assistance and support as needed to ensure a safe, supportive environment is maintained and that issues are addressed immediately and effectively.
- Remains available to guests and volunteers at all times to ensure the highest quality of service is provided.
- Conducts regular security walkthroughs throughout shift to ensure lodge safety.
- Completes guest admissions, orientations and check-outs as needed.
- Oversees volunteers scheduled during shift.
- Orients volunteers and volunteer groups for meals and entertainment as scheduled.
- Signs in and orients any applicable vendors as appropriate.
- Performs room checks and prepares guest rooms for incoming guests.
- Maintains awareness of all Hope Lodge guests and visitors.
- Attends Hope Lodge staff meetings.
- Complete required American Cancer Society trainings and compliance courses in a timely manner.
- Maintains collaborative, work relationship with ACS staff and community volunteers.
- Provides guest room cleaning and other common area cleaning as needed.
- Works on staff laundry as assigned which may include washing, drying, folding and putting sheets and linens away and/or preparing rooms for incoming guests.
- Reviews current lodge information from individual who had been at the lodge via both a conversation at the start of shift and appropriate staff and maintenance logs.
- Documents pertinent information into appropriate staff and maintenance logs and shares the information with incoming staff at the end of shift.
- Undertakes other duties as assigned
- At least one-year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education.
Demonstrates Hope Lodge Competencies:
- Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
- Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Interpersonal savvy - Relates openly and comfortably with diverse groups of people.
- Resourcefulness - Secures and deploys resources effectively and efficiently.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
- Proficient with Microsoft Office Suite, database and spreadsheet management, email software, and internet browsers.
- Excellent ability to take initiative and be able to motivate and inspire others.
- Effective verbal and written communication and presentation skills.
- Ability to remain composed in stressful situations and handle self in a professional manner at all times.
- Highly effective conflict resolution skills.
- Proven ability to problem solve and make effective decisions.
- Excellent customer service and possess a positive, ‘can-do’ attitude.
- Volunteer management experience preferred.
- Customer Service / Hospitality experience preferred.
- CPR and AED certification required within 90 days of hire.
- Ability to lift and carry 25 pounds.
- Ability to move around to all areas of the lodge quickly and safely including proper cleanup and disposal of bodily fluid spills and infectious waste.
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.