Service Director

JOB TITLE:                         Service Director

EMPLOYMENT TYPE:       Full time

SCHEDULED HOURS:      40 hours

PROGRAM:                        Adult Clinical Services

SITE LOCATION:               Manchester, CT

OBJECTIVE OF POSITION:

To oversee and and/or provide all management functions for assigned programs and services.

By being responsible for:

• Operations, and oversight for multiple programs, including risk management, supervision, staff competency, responsiveness to populations served, program development and program implementation.
• Administration and management activities related to effective program operations and system-wide activities as assigned.
• Collaboration and community networking related to programs assigned.

POSITION CORE COMPETENCIES: 

Interpersonal Communication:  Establishes positive rapport and trust with clients and co-workers; demonstrates core TAG value of Trustworthiness.

Collaboration & Teamwork: Effectively participates as a team member to advance common team goals; demonstrates core TAG value of Collaboration.

Cultural Competence, Diversity & inclusion: Effectively and respectfully works with others who have diverse traditions, beliefs, interpersonal styles, attitudes and behaviors.

Systems Oriented Practice:  Functions effectively within the organizational and financial structures of CHR and other external systems in which they interact. Maintains the standards set forth by professional ethical guidelines and the code of conduct of CHR.

Quality & Performance Improvement: Works individually and within teams to improve skills and to achieve performance goals and improve outcomes; demonstrates core TAG values of Choice & Empowerment.

Informatics: Uses information technology to support and improve organizational effectiveness.

Safety Environment:  Identifies, prevents and reports unsafe situations; uses appropriate procedures to assure safety environment; demonstrates core TAG value of Safety.

Strategic Thinking: Develops objectives, sets priorities, and executes plans consistent with long-term business strategies.

Engagement:  Engages people, organizations, and partners in developing goals, executing plans, and delivering results.

Management Excellence: Delivers results by maximizing organizational effectiveness and sustainability, ensuring that people have the support and tools they need to meet organizational objectives.

Resource Management: Reviews budget reports; works with fiscal staff to create budgets and tracks status of budget throughout the course of the year. 

DUTIES & RESPONSIBILITIES:

• Operational and administrative oversight of multiple programs including monitoring performance, attending to crises, ensuring programs operate within budget expectation, ensuring compliance with contractual expectations, funder expectations, and licensing and accreditation requirements
• Provides clinical leadership and manages risk for programs overseen and for division.
• Oversees recruitment, selection, hiring and performance evaluation in collaboration with Human Resources Department.
• Collaboration with outside agencies including funders, auditors, partners etc.
• Effectively complies with accreditation and licensing requirements
• Oversees facility maintenance, vehicles, and other agency properties as appropriate
• Oversees quality improvement processes in assigned programs and participates actively in agency wide quality initiatives and monitoring processes
• Participates actively in agency strategic planning processes and program development initiatives.
• Demonstrates competency in age related or specialty issues and developmental needs for each population served
• Maintains documentation in compliance with agency and program standards.
• Participates in staff meetings, supervision, trainings and other meetings as assigned.
• Additional duties as required. 

QUALIFICATIONS:

Education:  Master’s level with experience within areas of expertise offered within the division.

Experience: 5-10 years of relevant experience, including experience with the population to be served within the service area and progressive management experience

Licensure/Certification/Registration: Within clinical areas, must hold a valid CT licensure or certification at the Master’s level

Training/Continued Competency: 10-15 hours continuing education in those areas outlined for improvement on the performance evaluation as outlined in the professional development plan. Must maintain an average rating of “fully meets expectations” on the annual performance evaluation.

EEO MINORITIES/WOMEN/DISABLED/VETERANS