Operations Director

Overall Organization Operations (20%):

• First point of contact with day-to-day operational challenges
• Provide calm, confident, and positive leadership to the entire organization
• Supervise, support, and counsel direct reports in matters relating to achievement of overall organizational goals and day-to-day operations, including Construction Manager, Home Preservation Coordinator, Homeowner Support Coordinator, and Office Manager
• Serve as human resource lead for the organization; oversee hiring processes
• Involved in short- and long-term planning (strategic plan and annual operations plan)
• Document all working processes for each department
• Ensure timely reporting to Executive Director and board of directors on a regular basis
• Investigates and resolves matters of significance, including human resources, general liability, information technology systems, construction, homeowner services, and facilities
• Represents organization in handling complaints or resolving grievances
• Supervise program budgets and goals to comply with regulations and stewardship expectations of the strategic plan
• Assist with annual budget creation and ongoing adherence
• Carry out major assignments in conducting the operations of the organization
• Cross train staff to ensure a steady flow of operation despite absences

Programs:​

Construction (25%):

• Oversee organization’s construction portfolio, including:
• New home construction
• Home preservation (repairs)
• Home rehabilitation and recycle
• Land acquisition and development
• Safety: ensure safety standards are in place and followed; ensure no or minimal/minor accidents
• Customer service: ensure timely, professional, and courteous service is provided to volunteers, donors, guests, and homeowners; this includes homeowner warranty issues
• Quality: ensure our organization is constructing and delivering a high-quality product to clients
• Budget: ensure all construction projects are completed on or under budget
• Timeline: ensure all construction projects are completed expeditiously
• Work with Construction Manager to produce a complete construction schedule for each project; produce tentative construction schedule for the year to include in operations plan
• Work with Volunteer Coordinator to ensure appropriate volunteer coordination on the construction site
• Work with Development Director to ensure appropriate recognition of construction sponsors
• Ensure overall coordination/management of the construction status report to Executive Director, construction committee, and appropriate colleagues/stakeholders

Homeowner Services (30%):

• Ensure compliance with all applicable laws, including MPAR (Mortgage Protection and Regulation), AML, ECOA, TILA, RESPA
• Must become certified as a qualified loan originator within six months of employment (includes consenting to criminal background and credit checks)
• Complete ongoing annual training for state and federal mortgage regulations, including Nebraska SAFE act courses, ABA courses, and MPAR compliance
• Participate in Habitat for Humanity International training program for mortgage origination and servicing
• Ensure organizational compliance with homeowner files, including audit preparation requirements and the document retention policy
• Learn, assess, and modify the homeowner selection process; ensure adequate qualified homebuyers in que to meet production goals
• Provide direction to enable funding acquisition from all applicable areas, including federal grants
• Work with homeowner support coordinator to ensure timely response to homeowner application inquiries as well as current homeowner questions and issues
• Oversee mortgage origination process, including document creation, adherence to required origination timeline, and coordinating with key stakeholders to ensure smooth execution of mortgage closings
• Monitor mortgage servicing process, including timely payments from homeowners, adherence to organization’s payment delinquency and foreclosure policy, annual mortgage escrow analysis, payment of regular escrow disbursements, and process for transferring sold and paid mortgages out of the mortgage portfolio

Office Management (15%):

• Work with Office Manager to ensure administrative functions of the organization are organized, completed, and recorded
• Learn, assess, and modify existing procedures of regular office duties, including bookkeeping (accounts payable/receivable), bank deposits, payroll, construction in progress, donation recording, mortgage payment processing, mortgage servicing responsibilities, audit preparation, record-keeping and archiving in compliance with document retention policy, mail intake, greeting guests, answering phones, and monitoring general organization email inbox, among other duties as assigned
• Research and implement new procedures for office management functions

Facilities Management (10%):

• Ensure that your work area, the office, and warehouse are clean, organized, safe, and in compliance with all codes
• Manage, schedule, and train all employees and volunteers working in administrative positions in the front office
• Ensure all phones, office machines, computers, and equipment are working and maintained properly
• Oversee overall agency database and archive management
• Review and approve utility and office contracts and expenses
• Manage building alarms, underground sprinklers, lawn mowing/maintenance, snow removal, and general building/grounds maintenance
• Manage/monitor monthly preventive maintenance schedule for office/warehouse and construction equipment
• Manage and authorize expenditures within the budget for your departments