The Sponsorship Operations Volunteer will provide invaluable support toward ensuring best-in-class Sponsorship operations and cultivating meaningful relationships between sponsors and children. This role will support the execution of correspondence processing and child information management, aid in completing vital high-volume tasks, and ensure compliance with Global Sponsorship Policies and Procedures. This person will enjoy a variety of tasks in an exciting and supportive environment, and will have opportunities to build a variety of professional skills. The position holder reports to the Data & Reporting Specialist and actively represents Save the Children’s core values of Accountability, Ambition, Collaboration, Creativity, and Integrity.
- Part-time: 15 hours per week
- Dates: September 3rd to December 20th, with possibility of extension.
Child Information Management
- Assist in the preparation of community materials for child enrollment and update campaigns.
- Support the receipt, review, tracking, and processing of child enrollment and update materials.
- Assist with child record maintenance, both in hard copy and in electronic storage, adhering to all required policies.
Operations Support
- Support the documentation and storage of sponsor correspondence, ensuring compliance with Child Safeguarding protocol and Sponsorship policies and procedures.
- Maintain electronic copies of child proactive letters, routine correspondence, and 30-day letters and ensure files are complete and up-to-date.
- Aid in the preparation and mailing of community mail pouches weekly with corresponding return materials.
- Support the distribution of all mailings generated and/or received from Home Office. This includes family and sponsor “welcome communications.”
Essential Duties, Responsibilities and Impact
- Assist with maintaining record accuracy and modify records for system cross-compatibility.
- Receive, review, track, and accurately process child enrollment and update materials.
- Support the tracking, review, processing, and disbursement of all child-sponsor correspondence.
- Actively support Diversity & Inclusion efforts.
Required Qualifications
- Possess strong written skills, solid interpersonal skills and ability to work within a team.
- Proficient in Microsoft Office.
- Eligible to work in the U.S..
- May NOT be a student or have graduated within 6 months of start date.
- Minimum of 2 years of professional administrative, clerical and/or data entry experience.
- Highly self-sufficient with demonstrated ability to learn new processes quickly and complete work with excellent accuracy.
- Strong interpersonal communication skills; professional, proactive, and responsive customer-service approach.
- Demonstrated organization and task completion skills; ability to effectively manage multiple priorities in a timely, resourceful, and comprehensive manner.
- Please attach resume and cover letter to your application.
Preferred Qualifications
- Comfortable with learning to use unfamiliar software.
- Ability to process large volumes of data.