The Sponsorship Community Specialist is a front-line position, critical to ensuring best-in-class Sponsorship operation with communities across the US. The position works closely with the USP Sponsorship Team to build the capacity of Sponsorship Community Liaisons, ensuring effective coordination, implementation and monitoring of Sponsorship field operations. Under the supervision of the Director, Child Sponsorship, USPA, the Sponsorship Community Specialist oversees sponsorship operational performance for impact areas across the United States. The Specialist’s responsibilities include training the Sponsorship Community Liaisons and providing ongoing technical assistance; guaranteeing sponsored communities have knowledge of and can communicate the benefits of sponsorship to children, families, and members of the community; and coordinating field sponsorship operational activities. The position holder ensures that all aspects of Sponsorship operations are implemented with fidelity and in line with all internal and external standards, policies and procedures; thereby maintaining accountability to child beneficiaries, families, sponsors, and Global Sponsorship Operations.
The Specialist, Sponsorship Communities is required to represent Save the Children’s core values of Accountability, Ambition, Collaboration, Creativity, and Integrity to internal and external audiences
Training and Technical Assistance (40%)
- Develop and implement training modules to improve sponsorship operational performance in sponsored sites and communities
- Travel out of state to deliver Fall Child Enrollment and Spring Update Trainings to Sponsorship communities
- Provide technical assistance to multiple Sponsorship Community Liaisons with the collection and management of child/family information during enrollment, update and eligibility campaigns
- Monitor liaison dashboard performance in all areas of sponsorship operations, and develop proactive approaches for support and technical assistance when needed
- Build professional capacity of Sponsorship Liaisons by coaching for development and leading monthly Sponsorship Liaison Community of Practice Calls
- Provide training and a general Sponsorship orientation to internal Save the Children stakeholders
- Engage and motivate Liaisons to meet enrollment and update goals; ensuring accountability for meeting deadlines, achieving objectives and working within compliance of all applicable policies and procedures
- Update Sponsorship Portal and Sponsorship Manual to communicate deadlines and provide support materials
Operations Management (35%)
- Identify Sponsorship operational needs of partners and assist in arranging support, which may include assuring the availability of appropriate computer and information technology systems, software, photography equipment, community campaign kits, and replenishing correspondence supplies.
- Provide weekly reports to Sponsorship Community Liaisons on materials needed to ensure child eligibility and child correspondence
- Communicate all incomplete or missing materials to Sponsorship Community Liaisons, receive and track submissions, and forward as needed to Sponsorship Operations
- Compile and complete monthly Sponsorship Operations dashboards, and prepare monthly State-at-a-Glance Reports
Field Support and Logistics (15%)
- Support the development and dissemination of materials to partners, sponsors and families of beneficiaries
- Serve as main point of contact, coordinating and providing logistics for sponsor visits, VIP visits and yearly Sponsorship Self-assessment or other related visits
- Conduct site-visits periodically to provide in-person support, training, and to identify best practices and opportunities for improvement
Other related projects (10%)
- Apply Continuous Improvement methods to identify gaps, modify processes, and guarantee that all procedure manuals are up to date by function and by task
- Support the development of new processes and drive operational efficiencies
- Provide research and data analysis support to for programmatic and strategic projects, and annual reports
- Other duties as assigned
- Design and/or facilitate pilots, monitor and evaluate performance and scale up new initiatives
- Contribute to procedure manual updates to ensure all material is timely and relevant to most current internal processes
- Minimum of 3-5 years of professional administrative, clerical, and/or data entry experience
- Proficient use of Word, Adobe, Excel, Publisher, PowerPoint and Outlook with experience working within and reporting from databases, creating mail merges, and utilizing basic office equipment
- Highly self-sufficient with demonstrated ability to learn new processes quickly and complete work with excellent accuracy
- Calm and poise in the face of change or unexpected challenges, capable of solving problems in a fast-paced, dynamic and rapidly changing environment
- Able to interpret and implement established policies and procedures and to recommend changes when appropriate
- Experience training people of various skill level in both an in-person and remote setting
- Excellent verbal and written communication skills; professional, proactive, and responsive customer-service approach
- Demonstrated organization and task completion skills; ability to effectively manage multiple priorities in a timely, resourceful, and comprehensive manner
- Aetna Medical and Dental insurance with a concierge service
- Health Care and Dependent Care Flexible Spending Account
- Vision Insurance
- Life insurance
- Employee Assistance Program
- Vacation and Sick leave
- Paid holidays
What makes us special!
- Generous Retirement Savings with matching company contributions of up to 8%
- Family Leave – 10 additional days of paid time off for you to use to care for your family members
- Additional Maternity and Paternity Leave – 30 days where parents can take additional paid leave (beyond short-term disability and FMLA) at the birth or adoption of a child during that critical first year!
- Critical Child Illness Leave – We hope you never have to use it, but we will provide an additional 30 days of paid leave per year should your dependent child be faced with a critical illness.
- Pet Insurance, Critical Illness Insurance, Identity Protection, Home, Auto and additional Life insurances
- Summer Fun Fridays – During the summer months, early release at 1:30 pm every other Friday!
- Volunteer Day – One paid day a year to support the causes that matter to you!
- Leadership and Employee Development Training, including:
- Our remarkable in-house CORE, Senior Management Development, and Leadership Development Programs
- Language learning opportunities
- Continuous Improvement skill development programs
- Brown Bag information sharing sessions
- Work hard/Play hard! We make sure there’s ample opportunity for fun, engagement, and celebration while you work, such as networking events, March Madness, World Cup, Dodgeball Tournaments, Take Your Child to Work Day, Founder’s Day, and our annual Day of Service