The Sponsorship Communications Coordinator is a front-line position, critical to ensuring a best-in-class Sponsorship operation and cultivating meaningful relationships between sponsors and children. The position holder is accountable primarily for assisting with the day-to-day collection and preparation of marketing deliverables, child photos, the careful processing of donor and child correspondence, and child information management. This role serves as a gatekeeper for child safeguarding, sponsor satisfaction, and compliance with Global Sponsorship Policies and Procedures. The position holder reports to the Sponsorship Communications Manager and actively represents Save the Children’s core values of Accountability, Ambition, Collaboration, Creativity, and Integrity.
Areas of Responsibility:
- Assist in providing input to their function’s strategic and operational plan
- Assist in developing short-term plans and organize resources to achieve results
- Accountable for day-to-day decisions around execution of job, and for setting clear objectives and measures for self
- Require little or no supervision on routine work assignments, but may require supervision to review work progress and results on non-routine work assignments
Corporate Sponsor Servicing Support (20%)
- Support Communications Manager with planning and completion of high-quality Corporate Sponsor special projects.
- Track Corporate Sponsor project assignments and liaise with Community Liaisons to acquire necessary deliverable components.
- Present regular status updates to manager, team, and other stakeholders.
Home Office Marketing Deliverables Support (20%)
- Assist Communications Manager with planning and completion of high-quality deliverables according to the annual Operations and Retention Plan.
- Assist Communications Manager with annual Success Story campaign and yearly Lifeline Child updates.
- Work with Community Liaisons to collect high-quality quotes and photos for deliverables.
- Upload and rename files to Egnyte according to Marketing Manual.
Child Photo Quality and Information Management (20%)
- Review, track, and accurately process new child enrollment and Annual Family update materials.
- Support Communications Manager to ensure all child photos meet Global Sponsorship photo quality standards.
- Provide timely feedback and technical assistance to liaisons related to marketing assets, child photos, camera equipment, and other specific projects as needed.
- Assist with child record maintenance, both in hard copy and in electronic storage, adhering to all required policies and participating in annual self-assessments and file audits.
Child Correspondence (20%)
- Support Communications Manager with collection of quarterly Quality Communications checks and upload to Egnyte.
- Review materials to ensure child safety standards are met and notify Community Specialist of any inconsistencies or policy violations.
- Review incoming 30-day letters from children for during annual campaigns and provide basic support to liaisons regarding quality.
- Distribute Welcome Letters to children via weekly mail pouches.
- Maintain electronic copies of child proactive letters, routine correspondence, and 30-day letters and ensure files are complete and up-to-date.
- Support Sponsorship Operations Coordinators with mail processing during high volume periods.
Sponsor Correspondence (15%)
- Collect and document sponsor correspondence, ensuring compliance with Child Safeguarding protocol and Sponsorship policies and procedures.
- Process sponsor mailings received from Home Office, such as Bouncebacks and birthday cards, and redistribute to the intended children.
- Distribute Welcome/Transfer Letters to sponsors.
- Support Sponsorship Operations Coordinators with mail processing during high volume periods.
Continuous Improvement and Process Development (5%)
- Contribute to the development of community trainings, resources and materials to ensure information is accurate and in line with Global Sponsorship standards and most current internal processes.
- Lead or participate in Qwiksolvers and/or support Continuous Improvement projects within the department to support the development of new processes and drive operational efficiencies.
Educational Background:
High School or Technical/Vocational Degree
Skills/Experience:
- Minimum 2-3 years' experience in area of expertise
- Proficient use of Word, Excel, Publisher, PowerPoint and Outlook
- Excellent verbal and written communication skills; professional, proactive, and responsive approach to teammates and field staff
- Learned knowledge and technical skills to support semi-complex tasks
- Professional level of specialized knowledge, technical/functional skills and attention to detail to manage complex tasks, programs or projects in the face of multiple priorities
- Calm and poise in the face of change or unexpected challenges, capable of solving problems in a fast-paced, dynamic and rapidly changing environment
- Ability to interpret and implement established policies and procedures and to recommend changes when appropriate
Preferred Qualifications
- 3+ years’ experience in area of expertise
- College/ advanced degree in related area (Communications, Marketing, etc.)
Compensation/Benefits:
- Aetna Medical and Dental insurance with a concierge service
- Health Care and Dependent Care Flexible Spending Account
- Vision Insurance
- Life insurance
- Employee Assistance Program
- Commuter Benefit Program
- Vacation and Sick leave
- Paid holidays
What makes us special!
- Generous Retirement Savings with matching company contributions of up to 8%
- Family Leave – 10 additional days of paid time off for you to use to care for your family members
- Additional Maternity and Paternity Leave – 30 days where parents can take additional paid leave (beyond short-term disability and FMLA) at the birth or adoption of a child during that critical first year!
- Critical Child Illness Leave – We hope you never have to use it, but we will provide an additional 30 days of paid leave per year should your dependent child be faced with a critical illness.
- Pet Insurance, Critical Illness Insurance, Identity Protection, Home, Auto and additional Life insurances
- Summer Fun Fridays – Early release at 1:30 pm on selected Fridays during the summer months.
- Volunteer Day – One paid day a year to support the causes that matter to you!
- Ergonomic Options – Every employee at our HQ offices has the option of a sitting/standing desk
- Leadership and Employee Development Training, including:
- Our remarkable in-house CORE, Senior Management Development, and Leadership Development Programs
- Language learning opportunities
- Continuous Improvement skill development programs
- Lunch and Learn information sharing sessions
- Work hard/Play hard! We make sure there’s ample opportunity for fun, engagement, and celebration while you work, such as networking events, March Madness, World Cup, Dodgeball Tournaments, Take Your Child to Work Day, Founder’s Day, and our annual Day of Service
Organization Info
Listing Stats
Post Date:
Oct 18 2019
Active Until:
Nov 18 2019
Hiring Organization:
Save the Children US
industry:
Nonprofit