The Sponsorship Coordinator is a front-line position, critical to ensuring a best-in-class Sponsorship operation and cultivating meaningful relationships between sponsors and children. He or she is accountable for the day-to-day execution of correspondence processing and child information management, serving as a gatekeeper for child safeguarding, sponsor satisfaction, and compliance with Global Sponsorship Policies and Procedures. The position holder reports to the Sponsorship Director and actively represents Save the Children’s core values of Accountability, Ambition, Collaboration, Creativity, and Integrity.
Areas of Responsibility:
Sponsor Correspondence (25%)
- Responsible for the collection and documentation of all sponsor correspondence, ensuring compliance with Child Safeguarding protocol and Sponsorship policies and procedures.
- Notify GSO and Donor Services weekly regarding any correspondence or packages that do not meet our gift policy and follow through to resolution with the donor.
- Prepare and mail Community mail pouches weekly with corresponding return materials.
- Package and distribute all mailings generated and/or received from HO. This includes Welcome/Transfer Welcome letters and Bounce backs.
Child Correspondence (25%)
- Responsible for the collection, tracking, review, processing, and disbursement of all child-to-sponsor correspondence.
- Ensure that child correspondence is of high quality, legible, and represents the voice of the child. Identify areas for improvement and communicate any issues with the Quality Communications Specialist.
- Review all materials to ensure child safety standards are met and notify Community Specialist of any inconsistencies or policy violations.
- Maintain electronic copies of child proactive letters, routine correspondence, and 30-day letters and ensure files are complete and up-to-date.
Child Information Management (30%)
- Prepare and distribute all necessary community materials for USP Child Enrollment and Annual Family Update campaigns.
- Receive, review, track, and accurately process all new child enrollment materials and annual family update materials.
- Ensure all photos meet sponsorship photo quality standards and identify areas for improvement/communicate any issues with the Quality Communications Specialist.
- Assist with child record maintenance, both in hard copy and in electronic storage, adhering to all required policies and participating in annual self-assessments and file audits.
- Ensure all child ineligibility is processed accurately and to standards as outlined in the policies and procedures.
- Run daily system backups to ensure data and files are stored safely in multiple points of access.
Operational and Sponsor Servicing Support (15%)
- Liaise with Home Office Donor Services to ensure messaging and customer service is current and properly aligned. This includes informing Donor Services with any messaging and materials necessary for excellent, knowledgeable customer service to sponsors.
- Communicate and resolve package and shipping logistics issues with mail and freight vendors.
- Maintain adequate supply of stationary, envelopes, printing supplies and postage. Purchase mail room replenishments as needed prior to depleting stock.
- Contribute to the development of community trainings, resources and materials to ensure information is delivered accurately and in line with Sponsorship standards.
- Track correspondence productivity and completion status to specified goals and present regular status updates to manager, team and other stakeholders.
- Run Upstreams, Correspondence, and Holds reports, and resolve issues prior to submission.
- Provide hands-on training and support to temporary staff and volunteers hired to support processes in times of high volume.
Continuous Improvement and Process Development (5%)
- Lead or participate in Qwiksolvers and/or support Continuous Improvement projects within the department.
- Support the development of new processes and drive operational efficiencies.
- Design and/or facilitate pilots, monitor and evaluate performance and scale up new initiatives.
- Contribute to procedure manual updates to ensure all material is timely and relevant to most current internal processes.
Educational Background:
High School through Associate Degree or Technical/Vocational Degree required
Skills/Experience:
- Minimum of 2-3 years of professional administrative, clerical and/or data entry experience.
- Proficient use of Word, Excel, Publisher, PowerPoint and Outlook with experience working within and reporting from databases, creating mail merges, and utilizing basic office equipment.
- Highly self-sufficient with demonstrated ability to learn new processes quickly and complete work with excellent accuracy.
- Calm and poised in the face of change or unexpected challenges, capable of solving problems in a fast-paced, dynamic and rapidly changing environment.
- Able to interpret and implement established policies and procedures and to recommend changes when appropriate.
- Excellent verbal and written communication skills; professional, proactive, and responsive customer-service approach.
- Demonstrated organization and task completion skills; ability to effectively manage multiple priorities in a timely, resourceful, and comprehensive manner.
Preferred Qualifications (remove, if not applicable)
- Bachelor’s degree a plus
- 3+ years of experience of professional administrative, clerical and/or data entry experience
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 20 2018
Active Until:
Aug 20 2018
Hiring Organization:
Save the Children US
industry:
Nonprofit