Habitat for Humanity International (HFHI) is seeking an experienced customer service professional to work as the ReStore Donations/Warehouse Coordinator of our Gwinnett ReStore.
Habitat for Humanity ReStore is a unique retail outlet where you can purchase quality new and gently used items at excellent prices while helping Habitat for Humanity eliminate poverty housing in our community.
Revenue generated by the ReStore provides the local Habitat for Humanity program & Habitat for Humanity International with much needed funds to assist in building homes and hope for families in our community and around the world. It also helps to keep thousands of tons of unwanted merchandise out of our landfills.
The ReStore Donations /Warehouse Coordinator is responsible for coordinating the donations received at the store, from entry into the store to pricing and stocking inventory onto the sales floor, and for providing an excellent customer service experience to both residential and corporate donors. This person serves as a front-line employee who regularly interacts directly with donors and represents Habitat for Humanity International in the community.
We offer a competitive salary, an excellent benefits package and the opportunity to work with an organization that can change a life. If you have excellent customer service skills, experience in driving or delivery and want to serve others, this is the position for you.
- Greet donors, assisting with unloading donations and receiving them into the store
- Provide tax-related documentation for donors
- Oversee and help develop efficient processing of donated items from receiving area to the sales floor
- Assist in stocking the store with properly priced inventory and to keep the sales and storage areas organized in a clean, attractive manner
- Coordinate and direct volunteers and community service workers in the processing areas
- Exhibit positive working attitude by demonstrating respect for fellow workers, donors and customers
- Assist customers with transporting purchases to their vehicle when needed
- Perform such other tasks as requested by the Manager or Assistant Manager to facilitate a positive customer and volunteer experience at the ReStore
- Support and fill in for sales, cashiers, drivers, etc. when needs arise
- 3+ years customer service/sales experience
- Commitment to Habitat Program
- Detail oriented
- Organized
- Strong customer service skills
- Flexible in dealing with an ever changing donations schedule
- Proficient in Microsoft Office
- Strong interpersonal communication skills
- Ability to learn new computer programs and systems for managing donations and sales as needed
- Valid Driver’s License
- Forklift experience or certification and truck driving experience - preferred