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Assistant Director - Case Management

This job is no longer available

Lake Worth, FL, USALake WorthFLUSA

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at



The Assistant Director of Case Management is responsible for coordinating Case Management Services and for training and supervising Case Managers. This position will ensure that youth and their sponsors are linked to linguistically and cultural appropriate resources/services in their community and will assure youth’s safety, well-being and stability. This position reports to the Program Director.

Areas of Responsibility: 


  • Lead staff in the areas of case management that support the delivery of plans, programs, and operational efficiency and provide ongoing direction, development, coaching, counseling, and support to staff;
  • Provide oversight and guidance to the case management team as it relates to best practices, problem and conflict resolution, crisis management and referral services as it relates to providing the highest level of case management services to the youth;
  • Train and mentor case management staff on reunification process and ensure staff comply with ORR policy and procedures and state regulations;
  • Work with FFS, GDIT Case Coordinator and ORR/DCF staff to ensure high risk cases (flight risk, medically fragile and staff secure) are reviewed to ensure that the youth is in the appropriate level of care;
  • Coordinate and monitor each youths’ assessment, individual service plan, family reunification and discharge;
  • Ensure that all services provided to youth is properly documented in each case file and the UAC portal;
  • Maintain regular communication with staff and other team members regarding youth acclimation, behavior modification, appointments and case updates;
  • Ensure all staff are aware of deliverables, policies and programs, specifically concerning content of the ORR’s Policy Guide and the Manuel of Procedures and provide guidance as it relates to best practices, conflict resolution, and referral services to youth;
  • Ensure appropriate and timely case management services are provided to youth or their sponsor with approved ORR/DUCO case management standards;
  • Works closely with the clinical team to develop, monitor, manage, and evaluates individual treatment and behavior plans;
  • Participate in weekly meetings to monitor the quality of services provided to youth and their sponsor and to complete on-going review of youths’ treatment goals;
  • Provide sponsors with information, training and services that support their efforts to meet the needs of reach youth placed in their home consistent with child welfare best practice standards and family reunification principles;
  • Assist senior management in the development of staff, and may be asked to lead recruiting, orienting, coaching and training efforts;
  • Regularly monitor and check driver’s eligibility list if an employee is driving for work purposes;
  • Respond to escalated issues and/or concerns raised by youth in care;
  • Report (and if possible, provide intervention for) incidents of abuse and potential abuse to the appropriate chain of command contact and/or supervisor on site;
  • Adheres to all agency and program safety procedures including reporting and unsafe practices, equipment and environment, and takes active role in correcting the unsafe practice, equipment or environment through proper notification including proper supervision of youths at all times; and
  • Perform other job-related duties as assigned by supervisor(s).


All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

Educational Background: 
Master's Degree


  • A Master's degree in Social Work (MSW) or other related degree in the behavioral sciences, human services, or social services fields and at least 5 years of progressive employment experience in the fields that demonstrates supervisory and case management experience;
  • Experience in child welfare or working with immigrant populations;
  • License to provide clinical services in the state of Florida is required;
  • Written and verbal fluency in English and Spanish is required;
  • Extensive knowledge of community resources, particularly for individuals without legal status;
  • Ability to prioritize duties independently, think strategically, and multi-task in a fast-paced environment;
  • Ability to work well independently and to lead a team;
  • Supervisory experience is required;
  • Proficiency in Microsoft Office required;
  • Exceptional time management and attention to detail;
  • Flexibility and willingness to work irregular and long hours including evenings and weekends as the position requires on call rotation with staff.
  • Valid state issued driver’s license and auto insurance is required;
  • Must pass a criminal background, child abuse and neglect registry clearance and other screening requirements including health assessment, Tuberculosis test and drugs test;
  • Possess or be able to obtain CPR and basic first aid certification;
  • Support a trauma-informed approach and therapeutic learning environment when interacting with youth;
  • Support all functions that attain and maintain accreditation and compliance with regulatory agencies;
  • Ability to work under pressure and remain calm and composed under stressful situations;
  • Ability to work collaboratively with staff, residents, service providers and others;
  • Ability to evaluate/interpret information and make good and independent judgements or decisions; and
  • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.



  • Satisfactory Completion of USCRI’s Orientation and Training;
  • Satisfactory completion of annual mandatory training; and
  • Complete additional training as identified by supervisor(s), program director or Human Resources
How to Apply: 

Please submit a resume with cover letter describing your interest and qualifications with your online application.


Apply for Assistant Director - Case Management using the link below:

References will be required at time of the final interview.

No telephone calls please. Position will remain open until filled.

Additional Information: 



  • Use of manual dexterity, tactile, visual, and audio acuity;
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
  • Occasional lifting (up to 50 pounds), bending, pulling, and carrying;
  • Ability to read, write, and converse in English and Spanish;
  • Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements); and
  • Ability to remain calm and composed under stress.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Listing Stats

Post Date: 
Nov 28 2018
Active Until: 
Dec 28 2018
Hiring Organization: 
US Committee for Refugees and Immigrants