The Wounded Warrior Project (WWP) Talk Specialist provides telephonic, short-term, goal-focused, non-clinical emotional support to wounded service members dealing with invisible injuries, and their caregivers and families, to improve their resilience and psychological well-being. The WWP Talk Specialist manages a weekly caseload of 40-50 participants, providing emotional support, goal-setting assistance, education, evaluating needs, and coordinating referrals to WWP programs and community mental health resources.
Areas of Responsibility:
- Provide telephonic emotional support, goal-setting assistance, and education to wounded service members, their caregivers, and their families participating in the WWP Talk program.
- Serve as subject matter expert on post-traumatic stress disorder (PTSD) and other emotional challenges.
- Manage weekly caseload of 40-50 participants.
- Evaluate Talk participant’s needs and refer Talk participants to appropriate WWP programs and community mental health resources.
- Document complete details of conversation following each session with WWP Talk participants.
- Establish effective working relationships and work collaboratively with WWP teammates to ensure Talk participants needs are being met appropriately.
- Serve as backup to WWP Talk Operational Specialists by conducting intakes during high call volume periods.
- Identify continuous improvement opportunities. Maintain current knowledge of relevant mental health best practices.
- Participate in on-going development and training to keep current with Talk program requirements.
- Other related duties as assigned.
Educational Background:
Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
Skills/Experience:
- High energy level. Self-starter; willing to take initiative.
- Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.
- Demonstrated understanding of psychological and mental health issues.
- Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
- Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
- Experienced working with victims of trauma.
- Strong written and verbal communication skills.
- Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
- Equivalent combination of relevant experience, education, training, and certification may be considered in lieu of the specific degree.
- Four years of veteran-focused mental health programming or case management.
- Four years of experience working with military or veterans’ population in support of their development and readjustment.
- Four years of experience working with and providing support to wounded service members who are dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.
Preferences
- Master’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
- One year of experience conducting intakes with individuals dealing with post-traumatic stress disorder or other mental health issues.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 19 2019
Active Until:
Nov 19 2019
Hiring Organization:
Wounded Warrior Project, Inc.
industry:
Nonprofit