The American Heart Association has an immediate opening for an Applications Training Director . This position is open to all locations within the GSA. The Applications Training Director will be responsible for providing technical expertise to enhance and maintain data quality, create data extracts, build reports and support end users in the use of the following systems: TeamRaiser, Greater Giving, Dynamics, and any other software that development staff may use.
As part of the American Heart Association, the Applications Training Director will help to build a network of meaningful volunteer partnerships to advance the mission of the American Heart Association/American Stroke Association. Provide timely direction, framework and resources to volunteers while at the same time relying on their expertise, abilities and willingness to leverage their networks to drive the goals of the organization. Share meaningful opportunities for volunteers so they can utilize their passion to further the mission of the organization. Give recognition to volunteers for their efforts to help ensure their success and drive satisfaction. Hold each other accountable, both volunteers and staff, while being accessible and build collaborative staff-volunteer partnerships that are based on a foundation of mutual trust. Create a collaborative environment where staff from various functions work together to achieve results across health, revenue and volunteerism goals for the organization.
- Train new hires via Skype or in person on the software(s) applicable for their position. Also, train all staff on any new software or change/upgrades to existing sofware systems.
- Conduct refresher trainings for staff as needed.
- Create job aids, videos, and one sheets to assist with retention of training information.
- Lead the affiliate in Fit Friendly Worksites and Workplace Health Solutions.
- Plan and assit in the leading of the monthly Event Software and Operations call with staff.
- Serve as the affiliate representative on various National technical teams that support the use and enhancements of AHA approved software.
- Assist other members of the Development Strategy and Operations (DSO) Team or Management with reports as needed.
- Able to communicate, build relationships, gain trust and effectively work with and through volunteers
- Able to train and develop volunteers
- Minimum 2 years’ experience of strong computer software function knowledge.
- Minimum 2 years’ experience of computer software and hardware, including but not limited to Microsoft Office Products and Skype
- Knowledge of event software such as TeamRaiser, Dynamics and Greater Giving a plus.
- Minimum 2 years’ experience in a training or analyst related position preferred.
- Minimum 2 years’ experience in databases and customer tracking systems, report writing software, technical support and end user training preferred.
- Minimum 2 years’ experience of online training creation and delivery preferred.
- Excellent verbal and written communication skills.
- Ability to travel throughout the affiliate and to the national center. Approximately 15% overnight travel within the affiliate with heavier travel during the spring months.
- Willingness and ability to work evenings and weekends as needed.
- While this position may be posted for a specific location, consideration will be given to all locations within the GSA’s territory (may be eligible to work from home based on location)