Pathfinder Services, Inc. (Pathfinder) seeks an exceptional Chief Operating Officer (COO) with a commitment to serving people facing physical, developmental, and/or economic challenges. This seasoned executive will care deeply about giving to and serving others, and have passion and experience in implementing a management system in a multi-divisional, complex organization that generates high quality customer service, divisional collaboration, and profitable outcomes.
The newly created position of Chief Operating Officer (COO) reports to the President/ Chief Executive Officer (CEO). In partnership with the CEO, s/he will foster a culture of premier customer service, communication, and collaboration by overseeing and managing the overall processes and personnel of the operational functions of the organization, which includes development and marketing functions. S/he will directly supervise 4 Divisional Managers, including the Senior Director of Community Supports, Senior Director of Business Development, Director of Home Ownership Center, and Director of Development.
Key Responsibilities
The COO is expected to:
- Partner with the CEO in developing strategic, financial, and business plans
- Execute initiatives of the organization’s strategic plan
- Lead Pathfinder in establishing, implementing, and monitoring all strategies regarding the activities and outcomes of all departments under his/her purview
- Work closely with the CEO to monitor the departments’ goal achievement
- Continuously evaluate organizational performance through analyzing and interpreting external and internal business trends, data and metrics, and make recommendations to the CEO for business model changes
- Utilizing knowledge gained from analyzing external industry and business trends, evaluate both community and customer needs and wants to determine new or expanding service and community initiatives for Pathfinder Services to undertake
- Model and lead Pathfinder’s commitment to courteous, professional service to internal and external customers
- Advance a situational leadership style with transformational leadership expertise
- Streamline operations, and ensure that all team members are looking for ways to systematize the business to increase efficiency and business profitability
- Provide servant leadership to senior leaders and their teams that encourages dedication, maximum performance, and retention of talented employees
- Ensure the organization continues to meet all federal, state, and other agency requirements related to the delivery of services to the Pathfinder population
- Ensure the organization meets all funding requirements, including federal, state, grant, or individual donor-restricted funding
- Participate in community events and opportunities as requested to promote Pathfinder Services
- Create and foster effective, lasting relationships with community and business partners/vendors
Leadership Outlook and Near-Term Priorities, Measures of Success
In addition to quickly understanding the mission, complex business model, and the comprehensive community development approach of Pathfinder Services, the new COO will advance the following near-term priorities during the first 6-12 months (not in priority order):
- Develop trust and working relationships with staff, clients, families, customers and others in the community, and understand current programs and the needs of the constituencies
- Determine if the operational goals and strategies are aligned to produce the outcomes in the corporation’s Vision and Strategic Plan while ensuring the financial health of the organization
- Evaluate the current business and financial models and make recommendations to the CEO for stabilizing and growing the organization
- Assess the effectiveness of management systems throughout the organization and make recommendations to the CEO for any changes that enable better and more efficient management of its complex operations while producing greater accountability and results
The successful candidate will possess:
- The ability to inspire higher performance and engagement in fulfilled employees
- Strong leadership with exceptional management skills, a team building approach and a willingness to create transformative change
- Experience in and understanding of organizational development, and problem solving in a rapidly changing, complex environment
- Demonstrated competency and experience in organizational management, culture, strategy, supervision and leadership
- Emotional intelligence to maintain a culture of passionate service
- Entrepreneurial expertise with an understanding of nonprofit and for-profit business
- Business acumen and experience with administrative and fiscal management
- Financial reporting capabilities which include interpreting financial statements, budgeting, and cash management
- Experience in HR frameworks, financial management, marketing, and operations
- Strong general IT infrastructure knowledge
- Strong human capital management knowledge
- Related compliance knowledge
- Strong communication and public presentation skills
- At least 5 years’ management experience in a comparable organization
- 5 to 10 years of business management experience across a range of business disciplines, preferably in human service delivery to persons with disabilities and/or comprehensive community development
- Bachelor’s Degree in a business-related discipline, MBA preferred
Salary will be commensurate with experience and includes a benefits package.
To apply, e-mail resume, cover letter and salary requirements to: [email protected] (e-mail applications are required).
For other inquiries contact:
Taney Hamill, Senior Consultant Raffa PC, 1899 L Street, NW, 8th Floor Washington, DC 20036 [email protected]
Huntington, Indiana is located approximately 20 miles southwest of Fort Wayne, Indiana and is NE Indiana's second largest city after Fort Wayne. Huntington is known as the "Lime City." The Wabash and Erie Canal was constructed through the county in 1834 and added a major economic benefit to the area, and the Wabash River cuts through the area.
It is the home of Huntington University, the Dan Quayle Vice President's Museum and the Forks of the Wabash River. Huntington, Indiana is a great place to live and work, has a good school system, and a Top 100 Hospital associated with Parkview Health Systems in Fort Wayne.
Pathfinder Services, Inc. is committed to equal employment opportunity. Resume reviews begin immediately.